Suddenly $10 talk and text charge appears in my prepaid account

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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Suddenly $10 talk and text charge appears in my prepaid account

I have been buying $10 prepaid vouchers for years. I used one on February 26th. I logged into my account tonight, one day before March refill is due and I see a $10 talk and text plan deducted Feb 26th from my balance and another $10 talk and text deducted March 26th. I never ordered any add on. How do I get that removed an my money refunded? I haven't even used my phone.

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Re: Suddenly $10 talk and text charge appears in my account

Hi @ScarletOhauler,

 

You are seeing the $10 charges because all pay-per-use prepaid plans were migrated to a $10 talk and text plan. This plan comes with 50 minutes and 50 text messages. 

 

Let me know if you have any other questions.

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Former Moderator FidoPamela
Former Moderator

Re: Suddenly $10 talk and text charge appears in my account

Hey @ScarletOhauler

 

You can reply directly to our PM, we'll be happy to help you there. 

 

Chat soon Smiley 



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I'm a Contributor Level 1 Christie_Ivan
I'm a Contributor Level 1

Re: Suddenly $10 talk and text charge appears in my account

The BY THE MONTH - $10 TALK & TEXT PLAN is confusing.  
We just refilled $10 voucher to our account and it's showing we only have $7.91 left?
I thought the new $10 plan is that you pay $10 for 50 mins and 50 outgoing texts, and the $10 will stay the same then just refill every month with a $0 balance after a month?
Please advise.  Thanks.
  
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Senior MVP Senior MVP
Senior MVP

Re: Suddenly $10 talk and text charge appears in my account

Hello Christie_Ivan,

 

  Welcome to the community!

 

  Is this a new prepaid account? Are you aware that the $10 voucher would not include the 75¢ 9-1-1 Emergency Access Fee? That is, the $10 By the Month prepaid plan costs $10.75 per month. Is it possible that your previous balance was not sufficient to cover the full monthly fees? If that's the case, then the funds would have been used on a pay-per-use basis rather than the By the Month. The new voucher you added (plus remaining balance) would have now provided sufficient funds for the upcoming monthly fee. The amount left in your account would be the balance from your previous voucher.

 

Hope this helps Smiley

 

Cheers


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I'm a Contributor Level 1 Christie_Ivan
I'm a Contributor Level 1

Re: Suddenly $10 talk and text charge appears in my account

Hi Cawtau,

Yes it's a new Fido account.
We still don't quite understand.  So we will need to buy a $20 voucher to use a $10 Talk and Text plan?  since a $10 voucher would never be enough with the additional 911 charge on top?
So the $7.91 balance is from the previous voucher and we are kinda like having $17.91 (after the recent $10 top up) actually in our account now?

Thank you.

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Senior MVP Senior MVP
Senior MVP

Re: Suddenly $10 talk and text charge appears in my account

Hello again,

 

  You don't necessarily have to purchase $20 vouchers every month to use the $10 Talk and Text plan. However, you would have had to purchase an additional amount voucher for your first month. You may or may not have to purchase larger amount vouchers in subsequent months depending on the remaining balance in your account. Since you currently have a balance of $7.91 on your account, you would only have to purchase a $10 voucher for the next couple of months (assuming you don't incur overage charges) since the 75¢ 9-1-1 Emergency Access Fee could be taken from that amount. Once your balance drops to below 75¢, you would then have to add additional funds (on top of the $10 monthly fee) to accommodate the charge.

 


@Christie_Ivan wrote:...

So the $7.91 balance is from the previous voucher and we are kinda like having $17.91 (after the recent $10 top up) actually in our account now?....


  Not exactly. When you added the $10 voucher, your account likely had approximately $8.66 left from your previous balance so your account balance would have been $18.66 -- before monthly charges were taken. Now that your monthly fee has been paid, your account only has the $7.91 ($18.66 - $10.75) balance left. However, since your monthly fee has been paid, you would now have access to included minutes and SMS.

 

Hope this clarifies Smiley

 

Cheers


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