I have been buying $10 prepaid vouchers for years. I used one on February 26th. I logged into my account tonight, one day before March refill is due and I see a $10 talk and text plan deducted Feb 26th from my balance and another $10 talk and text deducted March 26th. I never ordered any add on. How do I get that removed an my money refunded? I haven't even used my phone.
Solved! Go to Solution.
You are seeing the $10 charges because all pay-per-use prepaid plans were migrated to a $10 talk and text plan. This plan comes with 50 minutes and 50 text messages.
Let me know if you have any other questions.
Thanks for your speedy reply! Much appreciated!
So, the $10 each month comes off automatically from my balance? Today would have been the expiry date for the voucher I used 30 days ago. Do I have to refill today with another voucher to avoid losing my balance?
I am a bit confused now.
On March 26th, $10 was taken from my balance for the $10 talk and text plan and the new balance has an expiry date of April 28th, If I add $10 today as I normally would as today was the expiry date given to me when I refilled at the end of February, that means it seems I am paying $20. The balance would go from $317 to $327.
Next month, another $10 will be deducted for the talk and text and I have to buy another $10 voucher. No additinoal airtime is being banked, and since the phone is only for emergencies, no airtime is being used. It is costing me $20 per month to maintain the account balance.
So, in effect, I am being charged $20 for the 50 minutes and 50 texts. I only need what I had before this change. Someone else in this forum mentioned Fongo. Perhaps I will have to explore it, and also use up all my Fido airtime that I have banked before cutting the cord (pun intended).
Thanks again for a speedy reply! Gotta like that!
I am new here and I can't see where I am to retrieve your private message. 😞
Anyways, I refilled $10 tonight and as predicted the balance went from $317 to $327. Two more days were added to the expiry date, which is normal. I took screen shots of every step of the voucher redemption, just for the record, as I anticipate the same thing happening at the end of April.