Suddenly $10 talk and text charge appears in my prepaid account

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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Suddenly $10 talk and text charge appears in my prepaid account

I have been buying $10 prepaid vouchers for years. I used one on February 26th. I logged into my account tonight, one day before March refill is due and I see a $10 talk and text plan deducted Feb 26th from my balance and another $10 talk and text deducted March 26th. I never ordered any add on. How do I get that removed an my money refunded? I haven't even used my phone.

Accepted Solution

Re: Suddenly $10 talk and text charge appears in my account

Hi @ScarletOhauler,

 

You are seeing the $10 charges because all pay-per-use prepaid plans were migrated to a $10 talk and text plan. This plan comes with 50 minutes and 50 text messages. 

 

Let me know if you have any other questions.

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Moderator (inactive) FidoFaiza
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Solution

Re: Suddenly $10 talk and text charge appears in my account

Hi @ScarletOhauler,

 

You are seeing the $10 charges because all pay-per-use prepaid plans were migrated to a $10 talk and text plan. This plan comes with 50 minutes and 50 text messages. 

 

Let me know if you have any other questions.



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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Re: Suddenly $10 talk and text charge appears in my account

Thanks for your speedy reply! Much appreciated! Happy

So, the $10 each month comes off automatically from my balance? Today would have been the expiry date for the voucher I used 30 days ago. Do I have to refill today with another voucher to avoid losing my balance?

Cheers!

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Re: Suddenly $10 talk and text charge appears in my account

The $10 for the plan would be billed every 30 days Smiley

 

In terms of your balance itself, to not lose it you do have to refilling another $10 every 30, from the time the last $10 refill was made.

 

I hope that helps!

 

 



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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Re: Suddenly $10 talk and text charge appears in my account

I am a bit confused now.

On March 26th, $10 was taken from my balance for the $10 talk and text plan and the new balance has an expiry date of April 28th, If I add $10 today as I normally would as today was the expiry date given to me when I refilled at the end of February, that means it seems I am paying $20. The balance would go from $317 to $327.

Next month, another $10 will be deducted for the talk and text and I have to buy another $10 voucher. No additinoal airtime is being banked, and since the phone is only for emergencies, no airtime is being used. It is costing me $20 per month to maintain the account balance.

So, in effect, I am being charged $20 for the 50 minutes and 50 texts. I only need what I had before this change. Someone else in this forum mentioned Fongo. Perhaps I will have to explore it, and also use up all my Fido airtime that I have banked before cutting the cord (pun intended).

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Former Moderator FidoGabrielle
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Re: Suddenly $10 talk and text charge appears in my account

I understand your concern ScarletOhauler. We'll be happy to take a closer look at your account. 

 

PM on the way!



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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Re: Suddenly $10 talk and text charge appears in my account

Thanks again for a speedy reply! Gotta like that!

 

I am new here and I can't see where I am to retrieve your private message. 😞

Anyways, I refilled $10 tonight and as predicted the balance went from $317 to $327. Two more days were added to the expiry date, which is normal. I took screen shots of every step of the voucher redemption, just for the record, as I anticipate the same thing happening at the end of April.

Cheers!

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Re: Suddenly $10 talk and text charge appears in my account

Hey @ScarletOhauler

 

I took care of sending a PM your way concerning this.


Hope to talk to you soon.

 

 



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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Re: Suddenly $10 talk and text charge appears in my account

Where is the message inbox to read your PM?

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I'm a Participant Level 3 ScarletOhauler
I'm a Participant Level 3

Re: Suddenly $10 talk and text charge appears in my account

Found it. I sent the information you requested.

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