Stopping the monthly payments temporarily

[AnhDungDo]

Dear Specialist,

We have a contract of work in Asia until November 2016.........and will be back to Toronto only in Toronto in November 2016. Can I ask FIDO to stop charging me the monthly payments ? Because me and my wife, we will not be using our Mobile phone until then......We wish to keep our FIDO existing numbers. What should we do ? we will be glad to pay the monthly due again when we will return to Toronto.......Please help us on what to do ? Many thanks......Anh and Kim

[AnhDungDo]

Hi @AnhDungDo & welcome to the Community.

If you'd like to keep your numbers for when you come back to Canada, it's unfortunately not possible for us to not charge monthly fees; that would require an account deactivation.

I'll be more than happy to take a look at your options though! I'll send you a private message to get started.

Talk to you soon!

[illusion87]

As this is a public forum, you shouldn't post personal information as anyone can see this. So if you catch this before a mod does I recommend removing your phone number and account number. A fido mod would ask for other information to verify you via private message.

[FidoMaria · Accepted solution]

Hi @AnhDungDo & welcome to the Community.

If you'd like to keep your numbers for when you come back to Canada, it's unfortunately not possible for us to not charge monthly fees; that would require an account deactivation.

I'll be more than happy to take a look at your options though! I'll send you a private message to get started.

Talk to you soon!