Stop Billing Me

[hernani]

Hi Fido,

I have been reiterating my request to stop billing me for the mobile services because I have not been using my phone since December 2015. My phone is not working anymore and I have not transferred the sim to any phone. I don't intend to use your services until I have paid the amortization of my samsung mobile phone which I bought from Best Buy. As I have said, I will continue paying the monthly bill for my samsung phone until I have fully paid it. I think By June I will have fully paid my phone.

Sincerely,

Hernani de Leon

[KAPABLE-K]

Hi @hernani

The subsity for the phone is built into the monthly charges, you can't just have the wireless charges stopped being billed and only have the amount owed on the phone billed. You will be billed in full whether you use the phone or not unless you cancel the contract completly and pay it off in full.

[FidoClaudia]

Hi @hernani,

Welcome to the Community!

I would just like to clarify that monthly fees still apply if your account is still open, even if the service is not used. I'd like to take a closer look at your account to see what's going on. I'll be sending you a Private Message shortly.

Talk to you soon