Hi, can we get a follow up on this issue and similar ones to it. I have read a lot of threads (with the S6 and S6 Edge calling and text messages issue) that end with "I'll PM you" and no resolution after that. Was the problem solved after that or did it persist? Is this an issue with the update or individual phones. I have not updated to the last patch due to the fact that I have been burned twice before with "We are realeasing a patch for this" and then it didn't work.
Sure, originally when I updated, my phone stopped working as a phone, I couldn't even dial Fido to fix the issue. You guys did some back end reset and that seemed to work. I noticed some text messages coming in batches, calls getting dropped and people telling me it goes straight to voicemail. The fix you were recommending was turning off LTE and VOLTE which I did. I did the second update to fix that bug and that didn't work, as it was the same issue as above. But keeping LTE and VOLTE off kept my phone running fine.
So when the 3rd patch came out on Nov 16th, I didn't want to be the first one to download it, in case it made my phone not function. I kept an eye out on the forums and some people were still complaining. It's been a few months and no other patch came out but I can still see a few more commenters saying they are having issues, but everytime I see whether or not it was resolved, it ends with a "PM'd you" and no follow-up. I am tired of having the notification reminding me to upgrade always on top of my notifications, so I am looking to update again. Before I updated, I turned on LTE for a day, and got no calls and texts were delayed, so the bug is still there. I was hoping I could find some closure in these threads with someone following up with, "FIXED after talking to the fido team" or something along those lines.
Thank you so much for the information. A lot of the issues were resolved for most of our customers through the software updates. I would have to suggest updating to the most recent version and to let us know how it goes.
If you're still experiencing issues after the update, we can take a closer look for you.