This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
Hello,
So I tried all customer support channels to switch my plan, but I've had no luck until I came to the forums. I was PM'd by @FidoStephane and given some tasks (social media authorization, etc) to move forward with changing my plan to the 10gb special. I completed those tasks, but haven't heard anything since then, which was more than 6 hours ago.
Totally understand that all customer service and community reps are swamped with trying to deal with a lot of requests, so definitely not expecting immediate response to everything, but also want to make sure I'm not forgotten about given that I was being helped at one point. I worry now that my request, while acknowledged, hasn't been resolved and I've now missed out on the plan.