Started to get support in changing to 10gb/$60 plan, then support dropped off entirely.

Service interruption


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Started to get support in changing to 10gb/$60 plan, then support dropped off entirely.

Started to get support in changing to 10gb/$60 plan, then support dropped off entirely.

daninko
I'm a Participant Level 3

Started to get support in changing to 10gb/$60 plan, then support dropped off entirely.

Hello,

 

So I tried all customer support channels to switch my plan, but I've had no luck until I came to the forums. I was PM'd by @FidoStephane and given some tasks (social media authorization, etc) to move forward with changing my plan to the 10gb special. I completed those tasks, but haven't heard anything since then, which was more than 6 hours ago.

Totally understand that all customer service and community reps are swamped with trying to deal with a lot of requests, so definitely not expecting immediate response to everything, but also want to make sure I'm not forgotten about given that I was being helped at one point. I worry now that my request, while acknowledged, hasn't been resolved and I've now missed out on the plan.

2 REPLIES 2
FidoStephen
Community Manager

Hey @daninko!

 

Sorry for the delay. I replied to your PM Smiley



daninko
I'm a Participant Level 3

Thank you @FidoStephen!