Spotify reverted to Free

Spotify reverted to Free

Spotify reverted to Free

jmarwitz1
I'm a Participant Level 1

Spotify reverted to Free

My step-daughter's spotify premium has stopped working. Account reverted to free. I checked account and plan is still Pulse Smart.

 

I have sent new promotional code but when entered in Spotify, I get error message saying code in invalid.

 

I had called FIDO a few days ago and they said that she should still have access.

 

Please advise how to correct.

 

1 REPLY 1
FidoAmanda
Former Moderator

Hey jmarwitz1!

 

Where are you getting this error message? 

 

Are you getting a code from Fidohub.ca and trying to enter that code on the site when you receive it?

 

What's the exact error message you're getting?

 

Let us know!