Long story short... After connecting Fido to my existing Spotify account, I discovered a problem with my Spotify account and the old account had to be closed and a new one created. Ever since then I've been caught in an endless loop of calling Fido tech support, going to Fido stores, and not receiving follow up calls from Fido tech support as I was consulted on by CSRs. I'm trying to connect Fido to my new Spotify account and it is giving me a generic error when I click the button to activate my Spotify Premium subscription (Oops! Looks like we've encountered a bit of a problem, please try again later) . I've had multiple cases opened for this problem, have spent dozens of hours on the phone with tech support, been referred to Fido stores by tech support, been told to call tech support by Fido store salespeople, started new Spotify accounts in attempts to fix this problem, and ultimately been told by tech support that they're not able to find a solution to this problem. I'll be a hundred percent honest. I switched to Fido for the Spotify Premium promotion. The fact that I'm having to pay out of my bank account in order to use the premium subscription is a big disappointment to me. The fact that Fido tech support isn't able to help me find a solution to this problem is an even bigger disappointment. I hope that somebody from Fido is able to see this and offer a solution or escalate this issue to somebody who can, because I personally am very disappointed with Fido and their customer service at this point. Two years of Spotify Premium is a large sum of money that I was hoping switching to Fido would save me, but I've now been dealing with this problem for 5 months, and tech support has led me on an extremely frustrating and disappointing goose chase. If there's no solution to be found I will not be continuing on as a Fido customer, and I will be sure to tell everyone I know about my extremely frustrating and disappointing experience with Fido, Fido tech support, and Spotify. Please help, I am desperate to find a solution or to reach some sort of compensation with Fido for this promotion that isn't working. I'm sorry but crediting my account 26 dollars doesn't even begin to cover the costs of two years of Spotify Premium subscription. I hope that somebody, anybody reading this, is able to help, because this problem has been a big concern of mine for over 5 months and I have gotten nowhere but frustrated, disappointed, and depressed. Please help, PLEASE!
I tried without Wifi.
