Spotify premium problems

Spotify premium problems

Spotify premium problems

evicmar7
I'm a Participant Level 3

Spotify premium problems

I downloaded spotify,it suppose to be premium but it is not, It seems that I have two accounts link to the same e-mail and one is premium and the other one is not, I do not know how to change that, Can you help me with this?

3 REPLIES 3
FidoPierre
Moderator

Hey @evicmar7

 

Are you using different usernames for each account? If so you can go through the settings on the Spotify app and to make sure you're signed in with the username for the Premium account. If you need to register with your Spotify Premium subscription from Fido you can get the steps right here.

 

Let us know if it works out. Smiley 

 



evicmar7
I'm a Participant Level 3

I am using the same account number, however it seems there are two subscriptions, how? I do not have an idea that is why the customer service people told me. I just want to get the premium one. Is there a way to reset spotify?

Hey @evicmar7

 

I'll reach out to you by PM and we'll check it out together. Smiley 

 

-FidoPierre