Spotify premium not working

Spotify premium not working

Spotify premium not working

Katta
I'm a Participant Level 1

Spotify premium not working

After spending over an hour with FIDO customer service (chat + call), I am still unable to take advantage of something so aggressively advertised - 6 months of free premium Spotify with my fido pulse plan.

 

Why does it simply fail? It's like an endless loop of getting activation codes, logging into the fido site, only to get redirected back to the fido homepage. SO FRUSTRATING. 

 

Tried on phone with data on/off. Also tried on wifi. Also even tried on laptop. All attempts fail. It's like even your own reps dont know how/if it actually works. 

 

Call failed and fido rep never called back like he promised to do if it did. 

1 REPLY 1
FidoRanya
Former Moderator

Hey @Katta

 

Welcome to the Community and thank you for sharing your experience with us. 

 

I understand how not being able to activate Spotify Premium has been less than idealdoe you and we're going to sort this out I assure you.

 

I just wanted to let you know that we replied to the message you sent us on our Facebook page and we'll help you there!