Spotify premium not activating

Spotify premium not activating

Spotify premium not activating

OMARIYEEZY
I'm a Participant Level 3

Spotify premium not activating

I have the $80 max pulse plan & I tried to activate spotify (on LTE) on fidohub.ca but I only get the ''Get Spotify App'' option and it doesn't take me to the spotify authentication page to link my fido account with spotify. Please help.

 

18 REPLIES 18
ruddricky
I'm a Participant Level 1

I am also having the exact same problem!
FidoStephane
Community Specialist

Hey there ruddricky Smiley 

 

I got your PM. I'll answer it shortly Wink 

 

 



Mykel
I'm a Participant Level 1

I have the same problem too can you help.?

Hey @Mykel

 

Welcome to the Community. Smiley 

 

Did you get a chance to check out our thread on how to activate your Spotify subscription? 


You can see the steps on how to go about this right here!

 

I hope this helps.



fredE
I'm a Participant Level 2

Same problem, no solution yet. Any help please?
FidoTerry
Former Moderator

Welcome to the community @fredE! Smiley

Did you try to register by turning off the Wi-Fi on your phone and using mobile date to activate the account on Fidohub.ca? 



fredE
I'm a Participant Level 2

Hi @FidoTerry. Yeah I did. The issue is:
I had a spotify premium account through fido. I used Facebook to log in, but then I deactivated Facebook. So spotify transfered everything from my old account to the new, except my subscription. They said only fido can do that.
Now when I try to re-register the new account through fidohub, I get the code and all but the account doesn't upgrade.

Hey @fredE

 

Let's check your subscription together.

 

I'm sending you a PM now to get this looked into.

 

Talk to you soon Smiley



OMARIYEEZY
I'm a Participant Level 3

Thank you guys for the quick and efficient help.
anthonyfear
I'm a Participant Level 1

Did you get this resolved? I have the same issue and cust service has not been able to fix it.

Hey anthonyfear!

 

Welcome to the Community!

 

Do you already have the Spotify app installed on your phone? Have you tried following these instructions to activate your subscription here?

 

Let us know!



sabrinacd
I'm a Participant Level 1

Hello I'm having the same problem. I followed the same steps as stated above - Turned off my wifi, went on fidohub.ca , clicked on 'Get the Spotify App' which then opened the app then I logged into my account... yet there was no way to connect my phone to my spotify account. 

FidoStephane
Community Specialist

Hey there Sabrinacd, 

 

Welcome to the Community! 

 

I'll gladly take a look at your account with you Smiley 

I've sent you a PM



FidoKenny
Moderator

Hey OMARIYEEZY and thank you for using the Community.

 

Did you receive the code to put in Fidohub.ca?



OMARIYEEZY
I'm a Participant Level 3

Yes. Well I went to fidohub.ca using my LTE. I entered my phone number then it prompted me to enter the code which I did. But then It only gives me the ''Get Spotify App'' link, nothing else. I have no way to actually activate spotify premium. I have an existing spotify account, I'm trying to link it to my fido profile so I can get premium.

BTW this is what it looks like when I go on fidohub

http://i.imgur.com/ztFBRx1.png

Hey OMARIYEEZY!

 

If you click on "Get Spotify App", does it give you the option of logging into your existing account after? 



OMARIYEEZY
I'm a Participant Level 3

No it doesn't it brings me to the Apple store where I can open or download the spotify app but it doesnt give me the option to link my spotify account with my fido profile. I just spent an hour on the phone with a fido rep and the problem is still not resolved. is it possible for one of you guys to get in touch with me directly. I have my spotify username (my account was originally set up using facebook and the call center rep gave me the username that he sees on the fido system.) 

Thanks for the details OMARIYEEZY!

 

You read my mind Smiley I'll be sending you a PM in just a bit.