Spotify premium and my new account number.

[a28625]

Hello, on February 13th Fido changed my account number because of an internal billing problem, and I was told to register again into fido.ca and to re-activate my free Spotify Premium subscription through bit.ly/ActivateSpotify. After following these steps and getting the code to activate the Spotify Premium, when I try to log in into Spotify, the application tells me that my account is alredy associated to another phone number. 

Do you know how can I fix it, and get my Spotify Premium account again?

Thanks

[FidoKenny]

Hey @a28625 and welcome to the Community.

Thank you for flagging this. I have seen that type of situation before.

So no worries, I can help get this fixed ASAP.

I'm sending you a PM now to get this looked into.

Talk to you soon!!!

[YassineAber]

Hi, 

I have exactly the same issue. Could you please help me?

Thank you very much

[FidoTerry]

Welcome to the community @YassineAber.

Can you give us more details on what happened? Was there a plan change done or you simply lost access afterwards?

You can also try registering again on Fidohub.ca

[JC1978]

Hi,

I am having a similar issue. I cancelled my fido account, and my wife and I have a family spotify account. I am trying to link our spotify account to my wife's Fido number now, but she is getting an error that the account is already linked to another number.

Please help.

[FidoRachel]

Hey @JC1978, we'll have to delink the account from your phone number for you to link it to another phone number.

Sending you a PM right now.

[ngarcon]

I'm having this issue as well, would it be possible to get a PM'd solution as well?

[FidoKenny]

Hey @ngarcon and thank you for using the Community

I'm sure we can get this fixed for you. 

I'm sending you a PM to see what's going on. Talk to you soon