Spotify premium and my new account number.

Spotify premium and my new account number.

Spotify premium and my new account number.

a28625
I'm a Participant Level 1

Spotify premium and my new account number.

Hello, on February 13th Fido changed my account number because of an internal billing problem, and I was told to register again into fido.ca and to re-activate my free Spotify Premium subscription through bit.ly/ActivateSpotify. After following these steps and getting the code to activate the Spotify Premium, when I try to log in into Spotify, the application tells me that my account is alredy associated to another phone number. 

Do you know how can I fix it, and get my Spotify Premium account again?

Thanks

 

 



7 REPLIES 7
FidoKenny
Moderator

Hey @a28625 and welcome to the Community.

 

Thank you for flagging this. I have seen that type of situation before.

 

So no worries, I can help get this fixed ASAP.

 

I'm sending you a PM now to get this looked into.


Talk to you soon!!!

 

 



YassineAber
I'm a Participant Level 1

Hi, 

 

I have exactly the same issue. Could you please help me?

 

Thank you very much

Welcome to the community @YassineAber. Smiley

 

Can you give us more details on what happened? Was there a plan change done or you simply lost access afterwards?

 

You can also try registering again on Fidohub.ca



JC1978
I'm a Participant Level 1

Hi,

 

I am having a similar issue. I cancelled my fido account, and my wife and I have a family spotify account. I am trying to link our spotify account to my wife's Fido number now, but she is getting an error that the account is already linked to another number.

 

Please help.

Hey @JC1978, we'll have to delink the account from your phone number for you to link it to another phone number.

 

Sending you a PM right now.



ngarcon
I'm a Participant Level 1

I'm having this issue as well, would it be possible to get a PM'd solution as well?

Hey @ngarcon and thank you for using the Community Smiley

I'm sure we can get this fixed for you. 

 

I'm sending you a PM to see what's going on. Talk to you soon Smiley