Spotify Premium

Spotify Premium

Spotify Premium

SOLVED
redboy6thave1
I'm a Participant Level 1

Spotify Premium

My phone was disconnected due to missed payments which has been sorted, and everything is back to normal, except for spotify premium. When I go to fidohub and follow the steps I get the error message "ATTENTION! We ran into a bit of a problem and can't complete your request at this time. Please try again."

 

Its been persisting for nearly a week and I have no idea what to do. I cant find anyone with a similar problem on the forums so I have no idea if its an isolated problem. 

Accepted Solution

Re: Spotify Premium

Solved by Community Specialist

Hey there @redboy6thave1

 

The service is reactivated up to 48 hours after your line is restored. 

 

Was your cell service restored less than 48 hours ago? (I see you mentioned it's been a week, but a week since you made the payment, or a week since your line was restrored?) 

View solution in context
2 REPLIES 2
KAPABLE-K
MVP

Hello @redboy6thave1,

 

Welcome to the community!

 

You could have lost the Spotify premium because you were in breach of an agreement for non-payment.



FidoStephane
Community Specialist

Hey there @redboy6thave1

 

The service is reactivated up to 48 hours after your line is restored. 

 

Was your cell service restored less than 48 hours ago? (I see you mentioned it's been a week, but a week since you made the payment, or a week since your line was restrored?)