Spotify Premium

[joan_amber]

Hi,

Find a hard time subscribing into Spotify Premium with my pulse plan.

[KAPABLE-K]

@joan_amber Did you try any of the ways to get it activated here.

If you are getting any errors let us know what error message you are getting.

[joan_amber]

Yes, I did all the steps but still it stopped at the same.

[joan_amber]

Here's a message I got when clicking the subscribe button, "Uh-oh. We ran into a bit of a problem and can't complete your request at this time. Please try again."

[KAPABLE-K]

At which point are you getting that message? Did you get the code and are you connected to WiFi? If you are connected to WiFi you have to disconnect it.

[joan_amber]

So no replies? Will cancel my plan from Fido and will move to other network.

Thanks for the help.

[FidoRanya]

Hey @joan_amber, 

Thanks so much for reaching out! 

As @KAPABLE-K mentioned, the Community isn't the best channel if you need immediate assistance. This channel is to encourage users to assist each other. We are also here to help but again, not on an immediate 

You can find how to reach us and get quicker assistance right here . 

As for your Spotify account, can you please clarify if you tried to go through the process while connected to data ?

[KAPABLE-K]

@joan_amber you need to have some patience while this is a community help forum it is not live help at all times, someone will reply to you.

I replied to you and you did not answer as yet.