Spotify Premium not Activating on Existing Account

Spotify Premium not Activating on Existing Account

Spotify Premium not Activating on Existing Account

andrew_hassan
I'm a Participant Level 1

Spotify Premium not Activating on Existing Account

Hi,

 

I started my Fido plan about a month ago and was paying for Spotify Premium at the time. I followed the instructions, which said to cancel my premium and then go through Fido's links to have premium added to my account. I got a notice from Spotify today saying that my premium is expiring in 4 days and there's no credit on my account to continue. How do I activate Spotify Premium on my account? When I go back to the Fido Hub and click "Log In To Spotify", it says my device doesn't support Spotify now.

 

I followed these instructions: http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Apps/thread-id/587

 

Thanks,

Andrew

 

Edit: I want to mention that my phone is an iPhone 6 on the latest iOS with Spotify on it. It definitely supports Spotify.

 

 

 

1 REPLY 1
FidoCatherine
Former Moderator

Hey andrew_hassan

 

Thanks for reaching out 😃

 

I'll send you a PM so we can discuss this further!