I have tried to change plans using the web a few times. It never works. Always get "Sorry, Something Went Wrong. We're working on fixing it as quickly as we can"
I have tried using firefox, chrome, edge and android app. None works. Maybe nobody is working on this problem after all.
Hey @jerand11 and welcome to the Community.
This doesn't sound right. You should be able to change your plan online.
To better understand what's going on, I need to ask you this question.
Do you use your phone number or email address as a username to log into your online account?
This may affect the information you see on your account.
Let me know.
Thanks for confirming @jerand11!
That's most likely why you're not able proceed with the transaction.
We'll have to create a new profile, you'll have to visit our website, hit the LOGIN button, then REGISTER NOW.
This will create a profile that will require your email address to connect.
That will give you access to complete a plan change change on our website.
Can you try it now and keep us updated?