Someone please tell me how to upgrade phones, online, using fido dollars.

Someone please tell me how to upgrade phones, online, using fido dollars.

Someone please tell me how to upgrade phones, online, using fido dollars.

SOLVED
Rickggg
I'm a Participant Level 2

Someone please tell me how to upgrade phones, online, using fido dollars.

I want to upgrade my phone and use fido dollars to pay for it online. The only problem is that I don't get the option along the way to use fido dollars at the checkout. Did I miss something or did Fido?

 

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Accepted Solution

Re: Someone please tell me how to upgrade phones, online, using fido dollars.

Solved by Former Moderator FidoPamela

Hey @Rickggg!

 

Though @KAPABLE-K is right in that you can't use them yourself online, you can still place the order there.  Once your order is processed, you can simply reach out to us and we'll be able to apply your FidoDollars towards the cost of the phone. 

 

Hope that helps! Smiley 

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5 REPLIES 5
KAPABLE-K
MVP

Hello @Rickggg,

 

Welcome to the community!

 

If you still have Fido dollars that did not expire as yet and want to use it unfortunately there is no option for you to do it yourself.

 

You will have to get a Fido representative to do the upgrade for you this time.



Rickggg
I'm a Participant Level 2


@KAPABLE-K wrote:

Hello @Rickggg,

 

Welcome to the community!

 

If you still have Fido dollars that did not expire as yet and want to use it unfortunately there is no option for you to do it yourself.

 

You will have to get a Fido representative to do the upgrade for you this time.


This would force me to pay a $25 fee for not doing it online. 

Hey @Rickggg!

 

Though @KAPABLE-K is right in that you can't use them yourself online, you can still place the order there.  Once your order is processed, you can simply reach out to us and we'll be able to apply your FidoDollars towards the cost of the phone. 

 

Hope that helps! Smiley 



Rickggg
I'm a Participant Level 2

Thanks @FidoPamela

Anytime @Rickggg Smiley