Smart Plan price increase without notice!

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I'm a Participant Level 1 Dontbelikethat
I'm a Participant Level 1

Smart Plan price increase without notice!

Price of Smart Plan increased by $5 per month with no notice. The increase just appeared on my bill. Is it general policy to raise prices on services without notice? Or just for older plans that are no longer offered?

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Re: Smart Plan price increase without notice!

Hey @Dontbelikethat


Welcome to the Community!

 

There were some old plans that were adjusted not too long ago. The change was applied to all of these plans directly and everyone touched by that was notified directly on the bill : 

 

YOUR MOBILE PLAN RATE IS CHANGING
As a long-time customer, we value your loyalty and strive to deliver best in class mobile
experiences to you every day. To support ongoing service upgrades that help us
consistently deliver the best possible product experience, we periodically need to adjust
the pricing of our plans. As a result, the amount of your monthly service fee for the mobile
number listed before this message will be increasing by $5 on the date of your first bill
on or after June 1, 2018. Your mobile plan continues to offer great value and is only
available to long-time customers like you. All other aspects of your mobile service will
remain the same. This change is made in accordance with the CRTC Wireless Code. If you
wish to respond to this notice or have any questions, concerns or wish to modify, cancel or
enhance your services, please refer to the Contact Us section of this bill. Thank you.

 

Feel free to contact us if you want to have a look at options for a different plan or anything Smiley

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Message 1 of 21
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Moderator
Moderator

Re: Smart Plan price increase without notice!

Hi @JasimR!

 

The notification was sent on your May's invoice (page 3).

 

We notify you about any such increase 30 days before it takes place on your account.

 

Hope this helps Smiley



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I'm a Participant Level 3 JasimR
I'm a Participant Level 3

Re: Smart Plan price increase without notice!

Alright, you win. I apologize.

 

What are my current options now? As it is, the plan is more expensive than what I feel I'm getting from it. Give or take 10 dollars, what other deals are there that I can consider?

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Message 12 of 21
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Moderator

Re: Smart Plan price increase without notice!

Hey @JasimR!

 

We'll send you a PM in order to access your account to check your options.

 

Be on the lookout for one soon. Smiley



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I'm a Participant Level 1 zengchangxiong
I'm a Participant Level 1

Re: Smart Plan price increase without notice!

hi there, I notice that my monthly charge was increasing $5 since June 2018,  as I know not all of my friends and relatives were increased by the price.  Would you please give me a reasonable explaination, otherwise I will think This is your notice for me to leave fido now!

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Former Moderator FidoPamela
Former Moderator

Re: Smart Plan price increase without notice!

Hey @zengchangxiong

 

Welcome to the Community Smiley 

 

I've moved your post here since it's in regards to the same raise and includes the reason why the cost was changed. 

 

Not all plans were raised, only some older plans had to be reevaluated and adjusted based on the cost and market situation amongst other factors. 

 

If you feel that your plan no longer suit your needs with the raise don't hesitate to reach out. We want to keep you with us and we'll be glad to check out your options with you. 

 

Hope that helps! 

 



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I'm a Participant Level 1 Fiona_Chen
I'm a Participant Level 1

Re: Smart Plan price increase without notice!

I have same problem with the price increase without notice, and also my monthly billing. Anyone can PM me to help me out?

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Former Moderator FidoPamela
Former Moderator

Re: Smart Plan price increase without notice!

Hi Fiona_Chen

 

Welcome to the Community Smiley

 

We'll be happy to check it out with you. I'll be sending you a PM shortly. 

 

Chat soon!



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I'm a Participant Level 2 JS_13
I'm a Participant Level 2

Re: Smart Plan price increase without notice!

I’m absolutely ticked off right now about this and if anyone reads this and feels like I do PLEASE go to CCTS ccts-cprst.ca to submit a complaint. I already have, btw stick your 12 months in your ear Fido/Rogers that’s not good enough for me.

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Moderator
Moderator

Re: Smart Plan price increase without notice!

Hey @JS_13,

 

We know that price is important and we try to limit this type of change as much as we can. To ensure we can continue to deliver the best possible experience to our customers, from time to time we do have to review and adjust our plans.

 

I assure you though that we're entirely compliant with all regulations, you can check out more here ( Section D).

 

This said, I'll send you a PM to take a closer look into this with you. 

 

Talk soon.

 

 

 



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Message 19 of 21
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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Smart Plan price increase without notice!

That's not true. An increase is usually necessary to increase profit margins. Those $40 plans that were popular and got people to switch to FIDO were increased within a year to $45. That's a 12.5% increase in the space of 12 months. FAR higher than the cost of inflation. 

 

I'm not sure whether or not the bait and switch was a poor business move as the prices were set too low, or a genius bait n' switch, knowing that Fido would lose some people but most would just stick it out and cough up the extra 12.5%.

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