Slow home internet speed

[debfido]

Hi,

I ordered for 60 mbps home internet on September 1 and received my modem yesterday and set it up today. The setup was very easy and smooth! After connecting all the devices, I tested the speed (at http://speedtest.fido.ca/en.html) several times and always found it below 50 mbps. As a remedy, I unplugged the modem and re-connected it after 2 minutes but still the same issue.

Any suggestion for me please?

[Euainb]

Hey,

It's a known provisioning issue. Fido need to fix to routing so that you can get the correct speed. They're currently working on the issue. Call and ask for a month of free service for the inconvenience.

[debfido]

Hey @Euainb,

It worked!

Thanks,

-debfido

[FidoPierre]

Hey @debfido

I'll send you a PM so we can take a closer look at your internet connection together.