Sill unable to activate Spotify Premium after hours of attempts

Sill unable to activate Spotify Premium after hours of attempts

Sill unable to activate Spotify Premium after hours of attempts

Ep2016
I'm a Participant Level 2

Sill unable to activate Spotify Premium after hours of attempts

Good Afternoon,

 

I am still unable to redeem my Spotify Premium Account through Fido. 

I have been a premium Spotify User for over a year - and I would like to redeem the 2 year free plan that came with my new phone.

I have tried every instruction that has been given to me. 

I have deleted the app off my phone. 

Yesterday I cancelled my Spotify Premium account as well, in an attempt to fix the issue. 

 

Last night a FIDO rep was trying to help, and signed into my account and was also unsuccessful. 

Would it be possible for someone to help me this? I have spent hours trying to fix this and I do not want to sign up for another Spotify account after having years of playlists saved. 

Thanks in advance for the help. 

 

This is still the message I recieve

 

Screen Shot 2015-12-17 at 11.23.13 AM.png

 

 

1 REPLY 1
FidoAlyson
Former Moderator

Hi Ep2016

I'll go ahead and send you a PM so we can get this resolved!

In the future, if you need any help with your account, reach out to us on Facebook or Twitter

Talk to you soon Smiley