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Samsung S3 - Emergency call only

I'm a Participant Level 2
I'm a Participant Level 2



I'm new fido user (end of november) and a new community member.I used a Samsung Galaxy S3 phone. Since I transfert my service to fido, I experiment many problems with Fido/Rogers network in Quebec city, a kind of  black out service: I got network for 3-4 minutes then I lost it for 1-2 minutes and it repeated again and again . Is it normal? (Writing this message I lost network 2 times...).

Any tips?








Hi there jmfido,


that is definitely not normal. I recommend you contact us to speak with our network department. You can also visit a local Fido store for a hardware isolation test (put SIM in different phone to see if issue is with phone or SIM)


Hey everyone!
Although this thread is quite old, I'd like to add a little update since I came across it .


Good news we now have:


Fido's device tune up
With Fido Device Tune-Up we can help set your phone up for maximum performance from the time you get it until it’s time for you to upgrade. Whether you need help with set-up, updates, backing up, restoring or repairs, we can give your new or old phone the boost it needs while you wait, so you don’t have to part ways with it.
Things to know
This is a free in-store support service
Available in all Fido stores – find a store
Available to all existing Fido customers with authorized Fido devices
Non- Fido devices can still access Device Tune-Up, but the tool is limited to 2 functions:
Transfer (of data and contacts from one device to another)
Device HealthCheck.
The warranty is not affected by the Device Tune-Up tool
Not all functionalities are available on all devices. Please visit a store and consult one of our specialists to find out what functionalities are available on your device.


For more details please go to :​eLabel=GCT_Support&template=phonewarranty&sub_tem...

If the device is unlocked & not purchase at Fido I would contact the manufacturer.


Hope this helps!