I've had my Samsung Galaxy S7 Edge for about 2 weeks now and everything seemed fine for the first week.
The 2nd week I noticed that my 4G/LTE drops and I'm left with just the full signal bars. When this happens I lose all data and phone connections. I cannot place a call, text, or go onto the internet. In order to solve this I've been restarting the phone and it seems to work for a few hours and then does the same thing. (Quicker fix is to reset network settings). Although restarting the phone and resetting network settings makes the phone work, it is only a temporary fix and I don't believe I should be doing this that often.
I've already replaced the sim card today for $10.50 hoping it was just the sim. It worked for a few hours longer and now it is doing the same thing.
Is there currently an issue with the network?
Solved! Go to Solution.
The Android 7.0 update is now live for the S7 & S7 Edge.
Along with Nougat, this update includes a fix for the connectivity issues reported in this thread. Thank you, everyone, for taking the time to flag this and provide your examples.
Please let us know how it goes!
I am facing same issue with my Samsung S7 edge. It worked for 2 weeks and suddenly stopped working. I tried all the below options with no luck.
1. Replaced the new Fido sim card.
2. Tried factory reset.
3. Tried with all these options WCDMA/GSM, WCDMA, GSM only (Offcource rebooted the mobile on every changes).
4. My Fido sim card works on other mobile.
5. This mobile has Android 7.0.
Please let me know if there is some way to fix it.
Thank you for these updates. You mentioned it was working well for 2 weeks, is this when you did your OS update? Did you notice any improvements following the update?
Thank you for clarifying @kannainfo
It would seem that you already covered all the required steps that you can do on the phone, I'll send you a PM so we can take a closer look on our end.
I dont even care if the problem is fixed or not. I paid $30/month for my data since I got this contract and I wasnt be able to use it. So if you really care about your customers pay that money back.
I am done with you guys after this contract. PS. Your customer service sucks
Power on your Samsung S7 Edge.
Tap on Menu and then select Settings.
Go towards About Phone.
Select Software version (or system update).
From there you will be able to search for a new update.
If an update is available, you'll have the option to download and install it from there. Make sure you're connected to a Wi-Fi network and to backup your information first
Welcome to the Community.
I assure you that we want to be as transparent as possible. We are giving you as much information as we have and go through the regular troubleshooting steps that we need to follow in order to figure out the issue.
We do recommend to turn off VoLTE.
Can you keep us posted on how that works for you?
I was glad to see there was an update to the phone because the day I got notified of the update I lost connectivity numerous times. I hope this is the end of our troubles. This should be sent out to Samsung S7 owners through an email or letter. This is big news!
My wife is seeing the same issue on her Samsung Galaxy S7 as well. We switched over to Fido during the $40 for 4G promotion period. Prior to switching, she never had any issue with her phone. However, after switching, she noticed that her contacts started having trouble reaching her. Her S7 would drop off the network and incoming calls would be directed to her voicemail. The only fix is by restarting her phone. She does not have VoLTE enabled and the SIM works fine with her older Nexus 5. We spoke with a couple of representatives at Samsung about this issue. According to them, it seems to be a known issue with Rogers/Fido network. I am curious, has anyone who reported this issue ever had it resolved? 😕
Hi @SasamiAdachi & welcome to the Community!
Do you know if this occurs when she's connected to LTE, and if so, has she tried disabling LTE to see if there's a difference?
Let me know.
I am thinking about the moment when I decided to buy this crappiest phone (Samsung S7 edge) ever and stay with FIDO. It keeps dropping network same as everyone else. I used to love Samsung as I have been using S5 for a while so I decided to buy S7 edge in July 2016 but there hasn't been a day when it didn't give me trouble. I have sent it 6th time to get it fixed but doubt it will be fixed. I was very much surprised with FIDO as they are not doing anything to get this issue resolved with Samsung. FIDO told me a couple of months ago that they have opened the ticket but failed to resolve this ongoing issue. It clearly effecting multiple customers of FIDO but they don't give a **bleep** as everyone is stuck with them for 2 years. It has been almost 6 months since I bought this device and after 6 more months my manufacture warranty will be finished and then I have to pay Samsung to get this faulty device fixed which has never worked from day one (what a way to make money for Samsung and FIDO). I have been paying FIDO for the device which I am not even using and I could get this device now on $0 plus some vouchers whereas I paid $200 + for this non functioning device plus I could have saved $200+ on BOYD until now.
Very unhappy and unsatisfied customer of FIDO and Samsung.
Thanks for reaching out!
I can imagine how frustrating that kind of situation can be!
I know how important it is to have a working phone.
By curiosity, have you sent your Samsung S7 for repair to Samsung (through Fido) 6 times now?
Have you spoken to Samsung about the issues you've experienced?
We're here to help out, any way we can!
I see! Thanks for clarifying.
Now that you've sent it in for repair once more, it'd be best to wait the phone return, before moving forward.
If you continue to experience issues with it afterwards, I'd suggest to get back in touch with us so we can go over your options together.
Did you speak to a Samsung customer service agent, about the issues you've been experiencing with the phone?
Are you using another phone, in the meantime?
I hope it get fixed this time or else I will contact you guys. My 2nd line is also due for an upgrade and I know which phone not to get.
I did tell the Samsung customer agent about the issue I am facing, they opened the ticket and gave the ticket number but advised me to keep sending device to get it fixed.
Luckily I still have my S5, which I have been using it.
Glad to hear you have a working phone at the moment
I've got my fingers crossed that the phone comes back soon, and repaired of course!
I'd suggest testing it out, as soon as you get it back.
When it's sent back, they should also be able to inform you on what's been done on the phone (in terms of repair).
Thanks for keeping us posted!