Samsung Galaxy S6 stuck on 4G

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Samsung Galaxy S6 stuck on 4G

So since December 2 my phone is stuck on 4G, my VOLTE doesnt work anymore. Each time i enable it and register my number it goes back to off. 

 

i changed my simcard, check the APN, did a network reset, called fido level 2 support. NO SUCCESS.

 

anyone out there knows the fix? i'm not going to factory reset my phone if that doesn't solve the issue.

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Re: Samsung Galaxy S6 stuck on 4G

Hey @Dions

 

Thanks for reaching out!

 

What software version are you using? Can you make sure you have the latest one?

 

 



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I'm a Contributor Level 2
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Re: Samsung Galaxy S6 stuck on 4G

Screenshot_20171122-094809.jpg

 

 

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Re: Samsung Galaxy S6 stuck on 4G

large.jpg

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Former Moderator
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Re: Samsung Galaxy S6 stuck on 4G

Thanks @Dions

 

Can you check what your SVN number is. You can find it by dialing *#06# on your device, it's the two digits after the IMEI number. 

 

The Android 7.0 update provided a fix in regards to users not being able to dial 9-1-1 on our LTE network. If your SVN number is lower than 77 , the software release didn't fix it and you will have to go in store to get the software flashed! Then, LTE should be working.

 

Let me know if that's the case!! 



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I'm a Contributor Level 2
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Re: Samsung Galaxy S6 stuck on 4G

it's / 20  i can do a back-up this weekend and do the flash myself, ill download the latest verson on sammobile and get odin to flash my phone, i did it before and i'm confortable doing it again, i will let you know for sure if that solved the issue. 

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Moderator (inactive)
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Re: Samsung Galaxy S6 stuck on 4G

Perfect, @Dions. Keep us posted! 

 

-Faiza



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I'm a Contributor Level 2
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Re: Samsung Galaxy S6 stuck on 4G

so i did a factory reset and now my LTE is back, my imei last 2 digit is now 82. the only issue is that when i do a call it goes back to 4G and when i hang up it's back to LTE. ill wait a couple of days to see if that will get fix.

what are the correct APN settings? there's so many out there i'm not sure what are the best settings and whats the difference is each of them. 

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Former Moderator
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Re: Samsung Galaxy S6 stuck on 4G

Hey @Dions

 

Glad to hear your LTE is back Smiley 

 

The APN settings for LTE would be LTEMOBILE.APN

 

Let us know if that's what you have. 



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I'm a Contributor Level 2
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Re: Samsung Galaxy S6 stuck on 4G

That's what it is has default, but I meant inside it, anyway to improve? Screenshot_20171209-221357.jpg

 

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