Samsung Galaxy S6 edge Price Adjustment

Samsung Galaxy S6 edge Price Adjustment

Samsung Galaxy S6 edge Price Adjustment

SOLVED
arorahem
I'm a Participant Level 2

Samsung Galaxy S6 edge Price Adjustment

I switched my phone service from koodo to fido on 30th november and got a galaxy s6 edge on a smart plan and at that time i paid $350 for the phone but now price for the phone has been dropped to $250 on fido.

Can i claim $100 back?

 

Accepted Solution

Re: Samsung Galaxy S6 edge Price Adjustment

Solved by Former Moderator FidoCatherine

Hey arorahem

 

This would fall under the 15-Day Satisfaction Guarantee


We offer 15-day satisfaction guarantee to return the phone (or exchange it with another model) if you are not satisfied with the phone model recently purchased,

 

If the price of the phone has dropped during the 15-Day Guarantee period, we can lower the cost of the phone for you, to match the new price. (Even if more then 30 minutes of talk-time was used)

 

If you're outside of this warranty period though, we can't lower the price. 

 

Hope this answered your question!

 

 

 

 ***Edited title***

 

 

 

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3 REPLIES 3
arorahem
I'm a Participant Level 2

Hi Catherine
As i told you i got the phone on November 30th and its 20 days now.
I dont know when exactly fido lowered the price.
So can you please check it for me.

 

 

***Edited title***

Hi again Arorahem

 

Allow me to clarify: It's only possible to lower the cost of the phone if you're within the 15-Day Satisfaction Guarantee. 

 

If you're outside of the 15-Day warranty now, the price of phone can't be lowered. 

 

Hoping this better explains it!

 

Let me know if you have any other questions I can help with.

 

 

***Edited title***

 



FidoCatherine
Former Moderator

Hey arorahem

 

This would fall under the 15-Day Satisfaction Guarantee


We offer 15-day satisfaction guarantee to return the phone (or exchange it with another model) if you are not satisfied with the phone model recently purchased,

 

If the price of the phone has dropped during the 15-Day Guarantee period, we can lower the cost of the phone for you, to match the new price. (Even if more then 30 minutes of talk-time was used)

 

If you're outside of this warranty period though, we can't lower the price. 

 

Hope this answered your question!

 

 

 

 ***Edited title***