Safari Autofill on Payment Page Online

Safari Autofill on Payment Page Online

Safari Autofill on Payment Page Online

SK113
I'm a Participant Level 2

Safari Autofill on Payment Page Online

Safari Autofill seems to get very confused on the online payment page (https://www.fido.ca/web/page/portal/Fido/Ecare_onetimePayment_land). It doesn't recognize the Card Number field so won't autofill my credit card number, and once I fill it in manually, the page refreshes and Safari autofills the One Time Payment field with my phone number (fido account username) and the Card Security Value Number field with my fido account password. 

 

Any fix from Fido IT for this issue?

 

 

4 REPLIES 4
FidoStephane
Community Specialist

Hi there SK113,

 

Welcome to the Community! 

 

We'll gladly look into this with you. What version of safari are you using?

 

Were you ever able to complete this transaction in the past, or have you always experienced this glitch?

 

Let us know Smiley



SK113
I'm a Participant Level 2

Hi Stephane,

 

Thanks for the response! 

 

Here is my Safari version: Version 8.0.7 (10600.7.12)

 

I've always been able to complete the transactions. It's just the Autofill that doesn't work, so I have to manually fill in or fix the fields - a little annoying.

 

FidoAmanda
Former Moderator

Hey SK113,

 

Is that same thing happening when you use a different browser? Have you tried clearing the cache and cookies? 

 

Let us know if that helps. Smiley



cmg123
I'm a Participant Level 1

Website expierience on Safari 9.0.1 (11601.2.7.2, and older versions of IE is truly awful. I can't make a payment with safari, but can with google chrome.

 

Password / autofill gets very confused with chrome. Needs work.