So this past week I've been having problems with my s6 edge.
1) I'm like 1 minute into my call with someone and the call would drop.
2) It usually takes me 2-3 tries before I can dial out.
3) For 2 days, I wasn't able to receive any calls or texts. I called Fido, was told it may be that my SIM was damaged. I went and got a new one but still, at times no calls can go through (texted it with a different phone)
4) LTE rarely works.. Constantly on 4G and I can assure you that before this whole problem, LTE was always working.
I have updated to the latest update.. And honestly, racking my brain due to this phone and Fido.
Help, anyone? Since I called last time and was told they really didn't know what the issue was........
I just got a S6 Edge+ and the exact same thing is happening.
Have you guys found a fix yet?
Did a factory reset, even called in to have an operator "reset the network" for me with no luck.
I've tried different APN settingsagain without luck... which one do you recommend?
If the problem is specific to Fido unfortunately there would be no choice but to call it quits
The phone was working fine apparently with Videotron before he sold it to me, I've unlocked it successfully to use with Fido.
Good morning @leanman!
Welcome to the Community!
Did you notice that those problem happens when you are connected to a Wi-Fi network?
If yes, could you disable Wi-Fi--->reboot your phone and test it as it for a few hours.
Let me know if that changed anything.
I just want to verify, if you see '4G' on your phone, it doesn't mean LTE is turned off.
You need go to Settings -> More Networks -> Mobile networks -> Network Mode , and please change it to "GSM/HSPA auto" instead of "GSM/HSPA/LTE auto" in order to turn off LTE completely.