So this past week I've been having problems with my s6 edge.
1) I'm like 1 minute into my call with someone and the call would drop.
2) It usually takes me 2-3 tries before I can dial out.
3) For 2 days, I wasn't able to receive any calls or texts. I called Fido, was told it may be that my SIM was damaged. I went and got a new one but still, at times no calls can go through (texted it with a different phone)
4) LTE rarely works.. Constantly on 4G and I can assure you that before this whole problem, LTE was always working.
I have updated to the latest update.. And honestly, racking my brain due to this phone and Fido.
Help, anyone? Since I called last time and was told they really didn't know what the issue was........
I would recommend doing the factory reset you can backup the phone using smart switch.
If you know anyone else with a s6 that is not having issues try borrowing it and put your sim in and see if you still experience the same problem. If you don't then it could be hardware problems.
I just want to verify, if you see '4G' on your phone, it doesn't mean LTE is turned off.
You need go to Settings -> More Networks -> Mobile networks -> Network Mode , and please change it to "GSM/HSPA auto" instead of "GSM/HSPA/LTE auto" in order to turn off LTE completely.
I see, have you installed the newest updates?
More info can be found here: http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/25172
I just got a S6 Edge+ and the exact same thing is happening.
Have you guys found a fix yet?
Did a factory reset, even called in to have an operator "reset the network" for me with no luck.
I've tried different APN settingsagain without luck... which one do you recommend?
If the problem is specific to Fido unfortunately there would be no choice but to call it quits
The phone was working fine apparently with Videotron before he sold it to me, I've unlocked it successfully to use with Fido.