S6 Edge Issues

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I'm a Participant Level 3 Mm12345
I'm a Participant Level 3

S6 Edge Issues

Hello,

So this past week I've been having problems with my s6 edge.

1) I'm like 1 minute into my call with someone and the call would drop.
2) It usually takes me 2-3 tries before I can dial out.
3) For 2 days, I wasn't able to receive any calls or texts. I called Fido, was told it may be that my SIM was damaged. I went and got a new one but still, at times no calls can go through (texted it with a different phone)
4) LTE rarely works.. Constantly on 4G and I can assure you that before this whole problem, LTE was always working.

I have updated to the latest update.. And honestly, racking my brain due to this phone and Fido.

Help, anyone? Since I called last time and was told they really didn't know what the issue was........

 

 

 

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Former Moderator FidoManuel
Former Moderator

Re: S6 Edge Issues

Good morning @leanman!

 

Welcome to the Community!

 

Did you notice that those problem happens when you are connected to a Wi-Fi network?

If yes, could you disable Wi-Fi--->reboot your phone and test it as it for a few hours. 

Let me know if that changed anything. 

 

 



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I'm a Participant Level 2 leanman
I'm a Participant Level 2

Re: S6 Edge Issues

I've tried all that, problem persists.

 

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Former Moderator FidoManuel
Former Moderator

Re: S6 Edge Issues

Just saw your PM, keep me updated with the results!



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Message 18 of 20
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I'm a Contributor Level 2 yolo22
I'm a Contributor Level 2

Re: S6 Edge Issues

Hi, I am also having the same issue for the last 4 days on my Galaxy S6.

When I make a call or answer a call I can only hear the first few words that are said and then it goes blank. I cannot hear the person on the other end of the line and they cannot hear me.

I have also noticed that my network is constantly switching from LTE to 4G. It's happening in multiple places for me.

I am also missing calls. The phone doesn't ring, but when I check my phone I see that I have a missed call.
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Moderator
Moderator

Re: S6 Edge Issues

Hey @yolo22

 

Can you test it out on GSM and see if you get the same issues hearing the other person on the line?

 

Let us know. Smiley 

 



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