Roaming not working in New York

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I'm a Participant Level 1
I'm a Participant Level 1

Roaming not working in New York

I am in New York and data roaming is not working? Any suggestions?

 

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Former Moderator
Former Moderator

Re: Roaming not working in New York

Hey @CMTh

 

Have you turned on your Data roaming in your phone’s settings? 

 

Do you have a Roaming block in your account? 

 

Are you able to manually select a network?

 

Have you checked this page



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Former Moderator
Former Moderator

Re: Roaming not working in New York

Hey @CMTh!

 

Do you still need help with this? 

 

Let us know! 



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Roaming not working in New York

option is to use an prepaid usa sim, via Target or walmart. make sure it has data as well. (place an voicemail tell others to call u on usa #, and on facebook wall, or twitter, mention the new usa # too).

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Roaming not working in New York

Hello - I am having the same problem. My data roaming does not work in New York. I am from Canada and got the phone from fido in Winnipeg.

Let me save you some time: airplane mode is off, data is one, roaming is on, i have data left on my plan, there are no data blocks on my account. I have verified the access point settings. I already tried turning my phone on and off. I already tried resetting the network settings. 

Having no access to data left my high and dry on my trip. Called 3 times and troubleshooting would randomly work on the phoen for an hour then lose connection to mobile data. Brutal experience. 

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Former Moderator
Former Moderator

Re: Roaming not working in New York

Hey @wpgphone

 

Welcome to the community Smiley 

 

I can understand how difficult it can be when you depend on your phone for work and are not getting access to your data. 

 

From what you mentioned, I see that you have done most troubleshooting steps at this point. 

 

However, I do have another question. 

 

Have you tried selecting another network in the U.S manually? 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Roaming not working in New York

Yes. I've tried both TMobile and AT&T. 

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Moderator
Moderator

Re: Roaming not working in New York

Thanks for trying!

 

I'll be sending you a PM shortly so we can take a look at your account.

 

Chat soon!



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