Roaming not working in New York

[CMTh]

I am in New York and data roaming is not working? Any suggestions?

[FidoJo]

Hey @CMTh

Have you turned on your Data roaming in your phone’s settings? 

Do you have a Roaming block in your account? 

Are you able to manually select a network?

Have you checked this page? 

[FidoAmanda]

Hey @CMTh!

Do you still need help with this? 

Let us know! 

[patrickchan]

option is to use an prepaid usa sim, via Target or walmart. make sure it has data as well. (place an voicemail tell others to call u on usa #, and on facebook wall, or twitter, mention the new usa # too).

[wpgphone]

Hello - I am having the same problem. My data roaming does not work in New York. I am from Canada and got the phone from fido in Winnipeg.

Let me save you some time: airplane mode is off, data is one, roaming is on, i have data left on my plan, there are no data blocks on my account. I have verified the access point settings. I already tried turning my phone on and off. I already tried resetting the network settings. 

Having no access to data left my high and dry on my trip. Called 3 times and troubleshooting would randomly work on the phoen for an hour then lose connection to mobile data. Brutal experience. 

[FidoValeska]

Hey @wpgphone! 

Welcome to the community  

I can understand how difficult it can be when you depend on your phone for work and are not getting access to your data. 

From what you mentioned, I see that you have done most troubleshooting steps at this point. 

However, I do have another question. 

Have you tried selecting another network in the U.S manually? 

[wpgphone]

Yes. I've tried both TMobile and AT&T. 

[FidoSaira]

Thanks for trying!

I'll be sending you a PM shortly so we can take a look at your account.

Chat soon!