Roaming greyed out on Galaxy S6. Can't use on Bell

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Roaming greyed out on Galaxy S6. Can't use on Bell

Travelling in Magdalen Islands. Zero Rogers towers. Should be able to go on Bell, but no data or voice. Roaming (itinérance) greyed out in network options and can't Turn on. Fido and Samsung blaming ench other. What can I do?

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Re: Roaming greyed out on Galaxy S6. Can't use on Bell

Solved. Called back Fido. Spoke with someone more helpful. After the usual rebooting and investigation, she notice the was a block on account on international LD and roaming after a previous phone had been lost/stolen. Block removed - problem fixed.
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I'm a Participant Level 2
I'm a Participant Level 2
Solution

Re: Roaming greyed out on Galaxy S6. Can't use on Bell

Solved. Called back Fido. Spoke with someone more helpful. After the usual rebooting and investigation, she notice the was a block on account on international LD and roaming after a previous phone had been lost/stolen. Block removed - problem fixed.
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