Reverse Number Porting?

[thanh1955]

Is it possible to reverse number porting? Just got off an online Fido chat and unfortunately the customer service rep I dealt with was completely incompetent. Instead of porting the number I requested to a new line, he replaced an existing number I wanted to keep.  

[thanh1955]

Hello @thanh1955,

Welcome to the community!

If the port already happened then it can't be reversed, if it did not happened as yet there might be a chance to have it canceled. I suggest you contact Fido again ASAP to see if it's possible to have it canceled.

[FidoManuel]

Hey @thanh1955!

Sorry that happened, I'm sending you a PM right away to look into it. 

[KAPABLE-K · Accepted solution]

Hello @thanh1955,

Welcome to the community!

If the port already happened then it can't be reversed, if it did not happened as yet there might be a chance to have it canceled. I suggest you contact Fido again ASAP to see if it's possible to have it canceled.

[thanh1955]

Unfortunately the porting process was completed while I was chating with the Fido representative. He only realized what he had done afterwards. Waiting to call into fido as soon as the call centre opens. What a hassle this turned out to be. 

[FidoKenny]

Hey @thanh1955

We received your PM.

Talk to you soon.