Does Fido still have retention dept to take care long time customer?
For the past few years, I have had trouble getting the services I needed when it comes to plan pricing.
It has been very competitive in the last few years, whenever one company gets a new lower price plan, others will always followed.
Last year, when I called Fido retention, asked if they will match a Wind Mobile plan, the anser is no because its competitor is Koodo and Virgin Mobile, Wind Mobile doesn't have good coverage.
In just 6 month from my last call, Koodo just rolled out a new promotional plan which Fido and Virgin Mobile also rolled out, all other carriers included voice mail but Fido doesn't because the customer service I talked to said the Spotify premium is included.
I told them there is apps that can do the same for free and I don't need spotify at all, but was told SOL, it's not an option, So it's either get it or don't.
And I also got another lower usage phone, and asked about other retention plan to match, similar to Koodo, now the customer service said, Koodo is not their competitor, so can't match????
I was like, you guys said differently before, but the CS said, it was before, it's now, and they don't match??
I was really choked at the anser and simply hung up,
Solved! Go to Solution.
we do have a customer relations department taking care of looking into available promotions for long times customers. We certainly don't want our customers to feel like hanging up during a call with the customer service.
I would like to look at your options. I'm contacting you now by Private Message so that we can verify your account together