Does Fido still have retention dept to take care long time customer?
For the past few years, I have had trouble getting the services I needed when it comes to plan pricing.
It has been very competitive in the last few years, whenever one company gets a new lower price plan, others will always followed.
Last year, when I called Fido retention, asked if they will match a Wind Mobile plan, the anser is no because its competitor is Koodo and Virgin Mobile, Wind Mobile doesn't have good coverage.
In just 6 month from my last call, Koodo just rolled out a new promotional plan which Fido and Virgin Mobile also rolled out, all other carriers included voice mail but Fido doesn't because the customer service I talked to said the Spotify premium is included.
I told them there is apps that can do the same for free and I don't need spotify at all, but was told SOL, it's not an option, So it's either get it or don't.
And I also got another lower usage phone, and asked about other retention plan to match, similar to Koodo, now the customer service said, Koodo is not their competitor, so can't match????
I was like, you guys said differently before, but the CS said, it was before, it's now, and they don't match??
I was really choked at the anser and simply hung up,
Solved! Go to Solution.
we do have a customer relations department taking care of looking into available promotions for long times customers. We certainly don't want our customers to feel like hanging up during a call with the customer service.
I would like to look at your options. I'm contacting you now by Private Message so that we can verify your account together
It is so frustrating talking to fido customer service now. I called to see if I am able to get a better plan since I only have 1GB of data in my plan and I keep exceeding it. They tried to offer me another plan saying it's better because I will be able to get 3 GB of data but I have to pay basically 20 dollars more after their 6 months of 5 dollars credit end( which is still not helping). And they tried to tell me that my plan is a very good plan which is a plan shown on the website where every new customer can get. I saw on the other forums that a lot of people are getting a great deal with a cheaper price that they are offering. I don't get after almost 10 years of usage with Fido, I am still getting the same plan where every new customer can get. The option that loyalty department girl was offering me does not make sense at all. Why would I call retention department and wasted 30 minutes talking to them to pay almost 20 dollars extra for more data which is something that Fido will charge me automatically if I exceed my limit? And the girl was like that's all I can do for you, you can either take it or stay with your plan. I just don't understand why I should stay with that company after almost 10 years. I am now looking for other companies options right now to see if i can get a better deal than this. I am very frustrated and I don't think fido should treat loyal customer this way.
Thanks for your loyalty to Fido! We appreciate that a lot, we make our best to give you the best offer possible, however, keep in mind that we can't offer you something that we don't have.
I'll take a look at your account and see what can be done with your renewals.
I'll send you a PM in a few minutes.
Looks like we are all in the same boat and we are screwed…
Even CRTC can’t put leash on the BIG THREE.
Me and my wife were with Rogers for 10 years and with FIDO more then 2.
All these small cell company have been created to add some competition – and what we are seeing now – all of them own by big three.
I tried to get some more data and whatever I was offered only published price which I can get anyway. What is a joke…
And “Retention” agent said I can go to Rogers or Mobilicity (which I have mentioned with better plans to offer) they don’t care – all money will be ending up in very same “pocket”.
What is the joke this competition….
I’ll definitely will go anywhere from Rogers owned…. Even without price advantages.
... Mobilicity (which I have mentioned with better plans to offer)...
Welcome to the forums!
I trust you are aware that Mobilicity's plans might only seem better. While they have recently migrated to the Rogers network, there are some important considerations to note.
For the moment, their service will only be provided on the '3G' network as there are no current plans to offer LTE to Mobilicity customers. It is also worth noting that they are still subject to Mobilicity’s fair use policies, meaning that the carrier holds the right to reduce bandwith to its customers for “excess usage.”
In addition, Rogers also confirmed that it will be maintaining Mobilicity’s current Home and Away zones, meaning that despite having access to a national network, customers will still be limited to the five current markets: Toronto, Ottawa, Edmonton, Calgary and Vancouver. Outside of those areas, will be considered roaming.
Of course, their service might suit some people. However, sometimes you're just not paying for what you're not getting.