Reset my voicemail access code

Reset my voicemail access code

Reset my voicemail access code

SOLVED
joeychuramoi
I'm a Participant Level 2

Reset my voicemail access code

Hi, how can i reset my access code for voicemail?

 

 

 

Accepted Solution

Re: Reset my voicemail access code

Solved by MVP MVP

@joeychuramoi You can reset the password by logging into MY ACCOUNT on Fido.ca or alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:

  • Press "1" to use the self-serve menu.
  • Press "3" to access the services menu.
  • Press "2" to change your Voice Messaging access code.
  • Follow the instructions to create a new Voice Messaging access code.

 

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4 REPLIES 4
FidoRanya
Former Moderator

Hey @joeychuramoi

 

Thanks for reaching out Very_Happy

 

You can reset your access code  through fido.ca!  All you have to do is log in to your account and click on Services, then scroll all the way down and you'll have an option to Update your Voicemail Password and voila! 

 

Let me know how it goes ! 



@joeychuramoi You can reset the password by logging into MY ACCOUNT on Fido.ca or alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:

  • Press "1" to use the self-serve menu.
  • Press "3" to access the services menu.
  • Press "2" to change your Voice Messaging access code.
  • Follow the instructions to create a new Voice Messaging access code.

 



joeychuramoi
I'm a Participant Level 2

Ive already done it and still cant access my voicemail. Is Fido having difficulty right now?

Hey joeychuramoi!

 

You may need to reboot your phone after resetting your voicemail PIN before trying to call to access your voicemail. 

 

Could you give that a try?

 

Let us know how it goes. Smiley