Reporting possible Network Issue - Fido to Fido customers only?

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I'm a Participant Level 1 Porco68
I'm a Participant Level 1

Reporting possible Network Issue - Fido to Fido customers only?

Technical Issue with Fido to Fido customers only - (Vancouver, BC)

 

I was speaking with my friend (Fido Customer) just about 5 minutes ago (Blackberry User) and myself (Iphone 5 User), our call was always being dropped or not able to connect with her once I dialed back her number.  It stated that the "network is busy".  

 

Troubleshooting: Reboot my Iphone 5, did not resolve issue, able to call other other carriers

 

Please investigate....thanks

 

 

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Former Moderator FidoSamantha
Former Moderator

Re: Reporting possible Network Issue - Fido to Fido customers only?

Hi Porco68! 

 

Are you still unable to call her? If you can call any other Fido number, the issue might be on her end. You/she may have been in a location where the signal didn't pick up well, causing the call to drop. If it's still not working, I would suggest that you contact customer service from a phone other than your Fido phone in order to troubleshoot. 



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Fido Employee AdamBeast
Fido Employee

Re: Reporting possible Network Issue - Fido to Fido customers only?

Fido is upgrading Western Canada towers now, which may cause your issue. 

 

Please check the link for more infomation. 

http://www.fido.ca/tower

 

 



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