Report a Payment

[Grooveyard63]

I would really like to see a "report a payment" option with customer service (billing). At times when payment is made a day or 2 late, it would be an asset to inform billing the payment has been made so no further action needs to be taken. Other companies do this and is quite helpful

[Grooveyard63]

You can report a payment by dialing 611 from your Fido phone and selecting option 1, followed by option 2. 

You can also conntect with the credit operations department via our Chat service. 

[NEILSTIRLING]

OVER PAYMENT OVER $110 EXTRA ON PRE- AUTH !!!! WHAT THE F____!

[FidoRanya]

Hey NEILSTIRLING , 

Welcome to the Community  

When set up on preauthorized payment, we only take the balance that's on file! Let me send you a PM so we can check things out.

We'll look into this, no worries!

[FidoStephane · Accepted solution]

You can report a payment by dialing 611 from your Fido phone and selecting option 1, followed by option 2. 

You can also conntect with the credit operations department via our Chat service. 

[Grooveyard63]

yes, i am aware of that but the point being, i would like to do this on line

[FidoAlyson]

Thanks for your feedback Grooveyards63. It's currently not an option but we'll keep that in mind