Report a Payment

Report a Payment

Report a Payment

SOLVED
Grooveyard63
I'm a Participant Level 2

Report a Payment

I would really like to see a "report a payment" option with customer service (billing). At times when payment is made a day or 2 late, it would be an asset to inform billing the payment has been made so no further action needs to be taken. Other companies do this and is quite helpful

 

 

 

Accepted Solution

Re: Report a Payment

Solved by Community Specialist

You can report a payment by dialing 611 from your Fido phone and selecting option 1, followed by option 2. 

 

You can also conntect with the credit operations department via our Chat service. 

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5 REPLIES 5
NEILSTIRLING
I'm a Participant Level 1

OVER PAYMENT OVER $110 EXTRA ON PRE- AUTH !!!! WHAT THE F____!

Hey NEILSTIRLING , 

 

Welcome to the Community Smiley 

 

When set up on preauthorized payment, we only take the balance that's on file! Let me send you a PM so we can check things out.

 

We'll look into this, no worries!

 

 

 

 



FidoStephane
Community Specialist

You can report a payment by dialing 611 from your Fido phone and selecting option 1, followed by option 2. 

 

You can also conntect with the credit operations department via our Chat service. 



Grooveyard63
I'm a Participant Level 2

yes, i am aware of that but the point being, i would like to do this on line

Thanks for your feedback Grooveyards63. It's currently not an option but we'll keep that in mind Smiley