Replacement SIM Card (Prepaid Service)

[905neveryoumind]

I have a really old SIM card and would like to buy one of the newer ones (Tri-format or whatever they are called).  I am on prepaid service (the $100/yr top up).  Can I buy a SIM card with my balance rather than shell out $10 from my pocket?  Once I buy the card, what are my steps to have it linked to my existing service rather than start a 'new' service?

[905neveryoumind]

Hi @905neveryoumind & welcome to the Community!

As @KAPABLE-K mentioned, it's not possible to use your prepaid balance to pay for the SIM card. 

Once you've purchased the SIM card, you'll just need to contact us to have it activated.

Cheers!

[KAPABLE-K]

Hi @905neveryoumind The SIM is called a Multi SIM, I do not think you can use your prepaid balance to pay for the SIM but I could be wrong. Once you gett he new SIM just call Fido and they will activate it for you or if you buy it at a Fido store you can get it activated there.

[FidoMaria · Accepted solution]

Hi @905neveryoumind & welcome to the Community!

As @KAPABLE-K mentioned, it's not possible to use your prepaid balance to pay for the SIM card. 

Once you've purchased the SIM card, you'll just need to contact us to have it activated.

Cheers!