Repeated Text Messages !

[Clevis]

Hello Fido  Community.

I been having this problem since last night my S6 Samsung is sending repeated text messages to one of my friends.

Anyone have knows whats wrong?

Clevis 

[Clevis]

Hey there Clevis,

thanks for reaching out.

We actually received notice that certain customers are reporting that intermittently, an SMS sent from their device is received 2 or 3 times at the destination. We're still investigating this matter and we're working on fixing this asap Thanks for your understanding. 

Don't hesitate to reach out again if there's anything else we can help with in the meantime.

[FidoCatherine · Accepted solution]

Hey there Clevis,

thanks for reaching out.

We actually received notice that certain customers are reporting that intermittently, an SMS sent from their device is received 2 or 3 times at the destination. We're still investigating this matter and we're working on fixing this asap Thanks for your understanding. 

Don't hesitate to reach out again if there's anything else we can help with in the meantime.

[Clevis]

Thanks Cathrine for your reply back. 

Regards

Clevis 

[FidoAmanda]

Hey rk1, 

While we don't currently have an exact ETA as to when this will be resolved, we are aware that this is affecting some of our customers and we are currently working on a resolution in the shortest delay possible. 

Thanks for your understanding during this time!

[AdamBeast]

This issue should be fixed now. 

[o4komodo]

The issue is not fixed for me. In fact it has been like this for an entire year and a half now. It's intermittent but it does happen a lot.
A lot of my friends complain. I even try to call the fido hotline to get them to 'reset my network'. Happens on EVERY phone I use... even happened before I switched to a nano SIM card.

[FidoCatherine]

Hi Francesgarrett, 

I hope I was able to answer your question above; there's not much we can do until this is fixed. 

Thanks again for your patience while we get this resolved! 

[Imtheboss]

This question is over a year old but this problem keeps happening. Repeated texts over and over. Surely something could be done?

[FidoMaria]

Hi @Imtheboss & welcome to the Community!

To figure out what's causing this, I'll need to ask you a few questions:

1) What's the model of the phone that you're using?

2) Are the repeated texts only with certain contacts or is it with all of them?

3) Are you currently on LTE?

4) If so, have you tried disabling LTE to see if the issue persists?

Thanks!

[Imtheboss]

Hi Maria, samsung s6 random people not always the same . It happens on the network but also on wifi. I will try disabling lte. This morning it happened on wifi

[FidoMaria]

@Imtheboss Let me know how it goes with LTE disabled! Also, would you be able to test your SIM card in a different phone to see if it changes anything?

Thanks

[rk1]

same issue. why is there no update on the web-site or on your twitter accounts? do you have an ETA on when this will be solved? this has been happening for at least 18 hours now. at least provide some proper communication.

[francesgarrett]

This is happening to me also - a friend gets my messages numerous times although on my end they look like they've been sent only once. Is there anything we can do?