Bought a Z10 back in Feb/March directly from Fido.ca, all worked fine until August. the earpiece got crackling sound and i just used a bluetooth headset casue most of my phone calls were made while i was driving and i got the bluetooth thing in my truck. After a while, the speaker started to not working. this really bugs me as i cant get incoming calls.
took my phone to a fido retail store( Burnhamthorpe road/erin mills) , and was told this fix would takes 10-15 business days. I was with rogers for a long time and blackberry was always a swap when service needed. i was pissed but had them send to service depot. Now almost a month passed, i still have no phone. Went to the fido store again, asked about it and was then told there is no way to track and normally takes 15-30 days?
Is this fido way of customer satisfication??? I paid the premium for the outright price and only used the phone for couple months, and now that the phone doesnt work and takes that much time to repair??
There might be in some cases it exceeds the delay of 2 weeks delay depending on the status of your phone. It would be best to call directly at the Fido store in which the repair is being done to have an update on the phone. Please accept our apologies for this if the agent at the Fido-Erin-Mills-Centre did not perform a throughout follow up with you. We will have your feedback forwarded to thie store. If you have still not received a phone call, please call directly at (905) 608-1819 to verify the status of your phone.
Really sorry about this as the usually delay is of 10 business days.
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i guess this simply reflect that cux service at store doesnt care about their customers and lack of training/support
i do not have a phone number with flextronics and that's why i didnt know that i should have called them directly and check status.
i'll try tomorrow
Excited to get my phone back after 5 weeks but only found out that THEY DID NOT REPAIR IT
They have said that they found internal speaker and speaker are Distored and also sim try is damaged.
I have no idea why those are not warranty work..? called fido and they told me to contact blackberry directly.
On blackberry page, there is no where says that how to contact them but only says contact point of sales.
This is typical of Fido. They did this to my daughters phone, took in into store once, said nothing was wrong, then went in again with the same issue of the HTC constantly re-booting randmonly, three weeks later, after, I finally called, they said it was ready, and that they had tried to call the number that was being repaired...go figure! I had given them another number to call. The issue was not fixed, took it back, went though the whole thing again, another two weeks the finally the phone was fixed They wanted to charge initially, then said it was covered under warranty after I asked them to check the date of purchase.
It would have been cheaper to replace the phone and keep my daughter happy, and that was one of the many reasons, I have decided to leave Fido after 17 years.
But with my two Blackberries, I was told they had a department that could help if there were any issues, well there were issues and I was guided to the web site, where it guides you to the BB forum. A quick google of the issue, and I was able to fix, I am sure they could have also done that for me, would have left a great impression and gone a long way! But alas! that is not where Fido wants to be any longer.
FidoAmanda, he said he took his phone to the Fido retail store at Burnhamthorpe Road and Erin Mills, NOT Erin Mills and eglington. You gave the number for the Fido Erin Mills store, but you should be giving the number for the Fido South Common Mall Store. Can you give zyzyzyz1984 the correct store number please? and thank you!
Thank you about store # etc, but i do have these info on hand
Repair request # 3057695
Store Name: FID0 5326 - South Common
TEL: 905 608 1547
I have been to store 3 times, first time is to drop off the phone, 2 others are asking for status.
the store says they have no way to track repair status, i do have a way bill no to Flextronics-RIM, 1z513f5a2091244135 and confirmed from UPS that the repair center got it on Oct 21
Hi there zyzyzyz1984,
Yes it sounds like your experience reflects that of Fido's customer satisfaction. Fido specifically wants people to take their phones in to a store and have them wait (or suffer) without it for a long time and makes it difficult for feed back when it comes to status updates and what not. Fido never used to be like this, at one point they had an in-house repair facility, where they would repair/exchange phones pretty much on the spot, and if they couldn't they would track the status of it for you when they ship it out.
It seems that fido does not think its customers deserve this level of great customer service so they scrapped their in-house repair centres, and made the customers repair experience a little less than great. I do not know the reason behind this but if you find out why please share it with us.
I have same issue. Phone is new only 1 month. Nothing but problems . Warranty did nothing I had to pay 79 put of pocket to fix phone. Still not good. Samsung said 6 to 8 week repair time. With fido 19 years. Not acceptable. Horrible.
Hey @Brigitta and thanks for reaching out.
When you are inside your 1 year warranty, there is no charge to send the phone in repair.
This is the case unless there was physical damage on the device or something.
Did we confirm the problem with your phone exactly?