I am trying to get the Holiday 10GB special for $60/month and called in a few times and only once it went through, but after the automated message was complete it cut me off. I also tried Facebook messenger and no one responded to me. It's been a couple of days, and I really don't want to miss out on this opportunity and I do find it unfair that I have no way of contacting Fido.
The automated message mentioned that we can do the self serve for the plan online. So I came online, and everytime I select the promotion it asks me to log in (even though I am logged in). Then when I go through the plans, I don't see the promotional ones there. Please help, as I really want to purchase this plan. Again, it is quite unfair that every avenue I've taken isn't working out.
This is the solution that worked for me, but didn't for others, but it's worth a shot!
Log in > My Account > Change my Plan
Click the BACK arrow of the two small arrows above the plan options. Scroll back until you see the BYOP $60/5GB option. According to a Fido rep here, the additional bonus 5GB will be automatically added to you account.
Hope that helps!
I have exactly the same issue. I have been trying since the weekend. I can't get through to fido 611 or 1-888 number, when I log into My Account, I used to only get errors. Now, I can see the plans, but I don't see the specific plan for the deal. I see the many other plans, but not the BYOP $60/5GB option. Doesn't matter where I "scroll to."
Is there anything else I can do?
I could submitted the change but getting message to call Customer Service or LiveChat to complete the change. Keep calling, the line drop and no LiveChat available. Help!!