Refund on final payment

[DRamzi]

Hi Fido Community Support Team.

I Have a request abount my account Balance, today when i loggged in i thought  i didn't paid last bill so i went and i clicked on "Pay Now" and i putted the anount which it is 63.43$ and i confirmed the transcation, in the end i came i looked on transcation history it appears that i have paid that bill so my account balance now it's negative -63.43$ and i want to refund that transcation to my Credit card so please Help Me

And Thanks a lot

[FidoPierre]

Hey @DRamzi,

Welcome to the Community.  

I'm sure we'll be able to get this sorted out for you. Can you let me know if you've already put in a request to your Credit Card company for a refund? 

If not, let me know here and I'll send you a PM so we can take a closer look into this together.  

[DRamzi]

Hi

Actualy no i didn't put any request for my Bank account company 

[FidoPierre]

Hey @DRamzi,

Thank you for the udpates. I'll send you a PM so we can take  a look into this with you.