Refund on final payment

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Refund on final payment

Refund on final payment

DRamzi
I'm a Participant Level 2

Refund on final payment

Hi Fido Community Support Team.

 

I Have a request abount my account Balance, today when i loggged in i thought  i didn't paid last bill so i went and i clicked on "Pay Now" and i putted the anount which it is 63.43$ and i confirmed the transcation, in the end i came i looked on transcation history it appears that i have paid that bill so my account balance now it's negative -63.43$ and i want to refund that transcation to my Credit card so please Help Me

 

And Thanks a lot

 

 

3 REPLIES 3
FidoPierre
Moderator

Hey @DRamzi,

 

Welcome to the Community. Smiley 

 

I'm sure we'll be able to get this sorted out for you. Can you let me know if you've already put in a request to your Credit Card company for a refund? 

 

If not, let me know here and I'll send you a PM so we can take a closer look into this together.  



DRamzi
I'm a Participant Level 2

Hi

Actualy no i didn't put any request for my Bank account company 

Hey @DRamzi,

 

Thank you for the udpates. I'll send you a PM so we can take  a look into this with you.