About a third of the times that I try to refill my prepaid with interac , no matter what time of day, night, or day of the week. I get an error message even though Fido's system has gotten the money. So far it seems to always get put back but what a hassle. I called customer service and of course, the person couldn't help and suggested I go out to buy a voucher. I could have figured that out on my own, this is 2016 and I can buy anything online even from across the world without issue but I can't refill with Fido!?! When is this finally going to be fixed?
Hey @Mcrfido ,
Welcome to the Community .
We definitely appreciate your feedback on this.Can you tell us a little more about the error message you get when you try to make these payments?
Also, what browser do you use? I apologize for all the questions, we have a few customers using the service as well and it seems to be working on their end so I want to make sure it's not a technical glitch!
If you go for an Interac refill next time you need to add funds, can you give it a try from a computer and let us know if you get the same error?
I can totally understand how this would be an inconvenience. Technically this shouldn't be happening; I'll send you a PM so we can take a closer look together.
We had sent you a PM on Friday and we didn't hear back from you. Did you not receive it?
I'd love to continue looking into this with you and find out what's going on.
I'll send you another PM shortly