I look a new fido mobile and gave a referral phone.When I contacted last month it was already 3 months and I was told ,i can expect it in the bill next month.
I called on Sunday(Feb 11,2017) and I was told it will be done in 24 hours.
Now 48 hours have passed and I cannot still find the credit.
If I call the Fido the hold times are horribly long and they speak out all kind of lies.
Can you look and advise.
@psingh16 It is possible the agent did not apply the referral accurate it happened to me before, a moderator here can look at your account and get the credit applied to your account. To speed it up you can send a message to FidoSolutions or you can message Fido on FaceBook or Twitter.
I look a new fido mobile and gave a referral phone...
Welcome to the community!
Just to clarify, did you also get a new Fido account? Were you aware that: To be eligible for the program, the referrer must have been an active customer with a Fido postpaid or prepaid plan for 15 days?
Did you wait the 15 days before giving your referral?
Hi there @psingh16
Thanks for reaching out about this
I'll send you a PM so we can take a closer look at your Fido account together!
If something's missing, I'll be sure to fix that today!
Referrer is more than 3 years old and I am with Fido for 3-4 months now
Ah, you're not the referrer; I understand better now.
Has the referrer remained an active Fido customer in good standing? If so, you might consider sending a moderator a PM or contacting Fido via Twitter or Facebook or customer service. They'll need to verify your information before accessing your account details.
Hope this helps
**edit** You may already be aware, but you should note that it's a one-time referral credit and not a recurring discount**