Referral Discount not Applied

[psingh16]

I look a new fido mobile and gave a referral phone.When I contacted last month it was already 3 months and I was told ,i can expect it in the bill next month.

I called on Sunday(Feb 11,2017) and I was told it will be done in 24 hours.

Now 48 hours have passed and I cannot still find the credit.

If I call the Fido the hold times are horribly long and they speak out all kind of lies.

Can you look and advise.

Thank you

[KAPABLE-K]

@psingh16 It is possible the agent did not apply the referral accurate it happened to me before, a moderator here can look at your account and get the credit applied to your account. To speed it up you can send a message to FidoSolutions or you can message Fido on FaceBook or Twitter.

[psingh16]

I have filled out the required info.

Hopefully it gets resolved by tomorrow.

[FidoClaudia]

Hey @psingh16,

I replied to your Private Message

[psingh16]

I am expecting Fido will open there notes and resolve it ,hopefully by tomorrow.

Does Fido have no tracking built for the inbound calls.

[FidoClaudia]

We'll be able to help you, @psingh16!

I've replied to your PM.

[Cawtau]

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@psingh16 wrote:

I look a new fido mobile and gave a referral phone...

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Hello Psingh16,

  Welcome to the community!

  Just to clarify, did you also get a new Fido account? Were you aware that: To be eligible for the program, the referrer must have been an active customer with a Fido postpaid or prepaid plan for 15 days? 

  Did you wait the 15 days before giving your referral?

Cheers

[psingh16]

Referrer is more than 3 years old and I am with Fido for 3-4 months now

[FidoCatherine]

Hi there @psingh16

Thanks for reaching out about this

I'll send you a PM so we can take a closer look at your Fido account together!

If something's missing, I'll be sure to fix that today! 

[Cawtau]

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@psingh16 wrote:

Referrer is more than 3 years old and I am with Fido for 3-4 months now

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Hello again,

  Ah, you're not the referrer; I understand better now.

  Has the referrer remained an active Fido customer in good standing? If so, you might consider sending a moderator a PM or contacting Fido via Twitter or Facebook or customer service. They'll need to verify your information before accessing your account details.

Hope this helps

**edit** You may already be aware, but you should note that it's a one-time referral credit and not a recurring discount**

Cheers