Referral Discount not Applied

Referral Discount not Applied

Referral Discount not Applied

psingh16
I'm a Participant Level 3

Referral Discount not Applied

I look a new fido mobile and gave a referral phone.When I contacted last month it was already 3 months and I was told ,i can expect it in the bill next month.

I called on Sunday(Feb 11,2017) and I was told it will be done in 24 hours.

Now 48 hours have passed and I cannot still find the credit.

If I call the Fido the hold times are horribly long and they speak out all kind of lies.

Can you look and advise.

 

Thank you

9 REPLIES 9
KAPABLE-K
MVP

@psingh16 It is possible the agent did not apply the referral accurate it happened to me before, a moderator here can look at your account and get the credit applied to your account. To speed it up you can send a message to FidoSolutions or you can message Fido on FaceBook or Twitter.



psingh16
I'm a Participant Level 3

I have filled out the required info.

Hopefully it gets resolved by tomorrow.

Hey @psingh16,

 

I replied to your Private Message Smiley

 

 



psingh16
I'm a Participant Level 3

I am expecting Fido will open there notes and resolve it ,hopefully by tomorrow.

Does Fido have no tracking built for the inbound calls.

We'll be able to help you, @psingh16! Smiley

 

I've replied to your PM.

 

 



Cawtau
Senior MVP


@psingh16 wrote:

I look a new fido mobile and gave a referral phone...


Hello Psingh16,

 

  Welcome to the community!

 

  Just to clarify, did you also get a new Fido account? Were you aware that: To be eligible for the program, the referrer must have been an active customer with a Fido postpaid or prepaid plan for 15 days? 

 

  Did you wait the 15 days before giving your referral?

 

Cheers

 

 


psingh16
I'm a Participant Level 3

Referrer is more than 3 years old and I am with Fido for 3-4 months now

Hi there @psingh16

 

Thanks for reaching out about this Smiley

 

I'll send you a PM so we can take a closer look at your Fido account together!

 

If something's missing, I'll be sure to fix that today! 

 

 

 

 

 

 




@psingh16 wrote:

Referrer is more than 3 years old and I am with Fido for 3-4 months now


Hello again,

 

  Ah, you're not the referrer; I understand better now.

 

  Has the referrer remained an active Fido customer in good standing? If so, you might consider sending a moderator a PM or contacting Fido via Twitter or Facebook or customer service. They'll need to verify your information before accessing your account details.

 

Hope this helps Smiley

 

**edit** You may already be aware, but you should note that it's a one-time referral credit and not a recurring discount**

 

Cheers