Redeeming Fido dollars

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I'm a Participant Level 1
I'm a Participant Level 1

Redeeming Fido dollars

Tried numerous times to transfer airtime redeeming Fido $.  After transfering $20. and hitting confirm the first message is:

'The specified string is not in the form required for e-mail address.'   Another attempt we'll get:  'There is no Row at position O.'  Still no luck. 

Any ideas how to redeem Fido dollars for airtime????

 

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Message 1 of 11
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Fido Employee
Fido Employee

Re: Redeeming Fido dollars

You can call customer service and have them do it for you manually. Sorry about the problems you have been having trying to do it.


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Message 2 of 11
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I'm Experienced Level 1
I'm Experienced Level 1

Re: Redeeming Fido dollars

Also make you you have enough Fido Rewards to cover 20$ +Tx


I am a Fido employee, but my comments are my own and do not necessarily represent the views of Fido or its affiliates.

Je suis un(e) employé(e) de Fido mais mes commentaires sont les miens et ne reflètent pas nécessairement le point de vue de Fido ou d’une société de son groupe.
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Message 3 of 11
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Redeeming Fido dollars

Hi,

 

I am having the exact same problem as the above user.

 

I have $23.93 of Fido Dollars. I wish to use them to buy $20 of prepaid time.

The total comes to $22.79 (in Quebec).

 

I get the message:

    "The specified string is not in the form required for an email address."

 

and then the message:

    "There is no row at position 0"

 

Shouldn't this problem with the system have been fixed by now ?? It's been three months since the problem has been reported by the above user !!

 

This is rather inconvenient, since it's late at night and I cannot do this via the phone system, since there are no live reps at this hour.

 

Please ask the Fido IT or web site department to fix the problem !!!

 

 

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Message 4 of 11
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Former Moderator
Former Moderator

Re: Redeeming Fido dollars

Hello gaijinsan,

I am sorry to learn of your issues when trying to refill using your FidoDollars.

Please provide us with a screenshot at the address forum.support@fidomobile.ca so that we can investigate the matter further for you.

See you in the community!


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Message 5 of 11
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Redeeming Fido dollars

Have the sam problem with "email" and "position 0" message. Why hasn't this been fixed? And why does Fido make it so hard to redeem Fido dollars? Whenever I want to use a credit card, no problem. But you have to really dig Fido dollars on site. Not even a quick phone refill option (only choices are voucher or credit card for refill).

Ridiculous.

Cell phone companies in Canada are such a joke. This is why I will *never* get a plan here and stick with prepaid.

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Message 6 of 11
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Former Moderator
Former Moderator

Re: Redeeming Fido dollars

Hey meaghanc!

I am sorry to learn of your issues with our website.

I sent you a private message to have the matter looked into. You can find it by clicking on the envelope in the top right corner of this page.

Talk to you there!


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Message 7 of 11
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Redeeming Fido dollars

having the same issue as well Sad

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Message 8 of 11
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Redeeming Fido dollars

I'm looking for a thumbs down button, you should add one so you know how many dislikes you get Smiley

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Message 9 of 11
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Redeeming Fido dollars

was told I should sign up for the $ to be on my account every time I add $ I did no credit was applied to my account and I was told when ever I get to certin limit I want I can add to air time or new phone I dont know how this works thanks 

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