Redeem FidoDOLLARS online

Redeem FidoDOLLARS online

Redeem FidoDOLLARS online

SOLVED
iluvdepechemode
I'm a Participant Level 1

Redeem FidoDOLLARS online

I understand if I upgrade my phone on the My Account, and I want to redeem my FidoDollars, I cannot do it online.  I've read a few posts that say I have to call in to ask an agent to apply them.  So how is this done?  Will they apply them and then I log in and finish the order? 

If I cannot do it online and have the FidoDollars applied, and I have to call in and finish the transaction by phone, will I still have to pay the $25 fee?

 

Accepted Solution

Re: Redeem FidoDOLLARS online

Solved by Former Moderator FidoMegan

Hi @iluvdepechemode

 

You can contact us through any of these channels here to complete your upgrade and use your FidoDOLLARS. This can't be completed online. 

 

There will also be a $25 administrative fee.

 

Hope this helps! 

View solution in context
2 REPLIES 2
KAPABLE-K
MVP

Hello @iluvdepechemode,

 

Welcome to the community!

 

According to @FidoPamela in this post here, you can place the order online and once the order is processed just contact Fido and they will apply the Fido Dollars towards the cost of the phone.



FidoMegan
Former Moderator

Hi @iluvdepechemode

 

You can contact us through any of these channels here to complete your upgrade and use your FidoDOLLARS. This can't be completed online. 

 

There will also be a $25 administrative fee.

 

Hope this helps!