Recurring Data Top Up not so recurring?

Recurring Data Top Up not so recurring?

Recurring Data Top Up not so recurring?

Shannniii
I'm a Participant Level 2

Recurring Data Top Up not so recurring?

Hello, 

I paid for recurring data top up last month and it said I would be getting the 2GB added to my bill each month. Today I recieved a text asking me to top up my data as I am at 90%. I logged into My Account and I do not see anything about the top up for this month in the EXTRA section that I purchased last month.... So do I need to reply to text again and am I going to be charged for going over my data this month or not. 

 

 

 

1 REPLY 1
KAPABLE-K
MVP

Hello @Shannniii,

 

The data top-up is usually added to your current data bucket, check your data and see if it reflects the extra 2gb. 

If it does it could be you used 90% of your data including the extra 2gb.