Re-activating Spotify

[Duker007]

I have had my phone since August but was not able to pay my bill through my bank. 

Fido is fixing this however they did this by switching my account number. 

I have not lost my Spotify Premium. I have followed the steps provided however it keeps saying that i already have a phone number accosiated with my Spotify user acount and it doesn't give me the option to cancel as the instructions say.

What do i do.

[Da71]

I am having the same issue. Could someone help me?

Thanks,

[FidoKenny]

Hey @Da71 and thank you for using the Community.

I'm sending you a PM now to get this looked into

Talk to you soon !!

[Xaviersheridan]

I'm having the exact same problem over here.

[FidoRachel]

Hey, I can help @Xaviersheridan! Sending you a PM. 

[739576262]

What do I do! I have the same problem

[FidoPierre]

Hi there! @739576262

I'll send you a PM so we can check it out.  

[OlivierA]

I'm having the same problem, would it be possible to get a pm too?

[FidoPierre]

Hey @OlivierA !

Sure thing, I'll send you a PM right now so we can look at it.

-FidoPierre 

[OlivierA]

Thank you!

[fallrunner]

I inadvertently just started a new thread, but am also experiencing the exact same issue as the other posters.

[FidoRanya]

Hey fallrunner, 

Welcome to the Community! 

We can help out with that, I'll send you a PM to have it looked into  

[kpumuk]

I have the same problem with both phone numbers on my account.

[FidoRachel]

Hey @kpumuk, I can help! I'm sending you a PM to start with. 

[BrooklynDill]

I am having the same problem as well, could someone help me?

[FidoTerry]

Hey @BrooklynDill,

Welcome to the community!

I'll send you a PM to get this fixed for you.

[73984765]

This is not working I just want to use my **bleep** Spotify

[FidoTerry]

Hey 73984765,

Welcome to the community.

Sending you a PM to get this fixed.

[Duker007]

The Fido Modorators were great and able to fix this no problem quickly!!

Thank you!!!

[tiagosoares]

 Fido just changed my billing too. Can you help me?

[FidoRanya]

Hey tiagosoares, 

Thanks for reaching out, we'll be happy to help! 

Sending you a PM very soon. 

And last but not least, welcome to the Community