Re-activating Spotify

Re-activating Spotify

Re-activating Spotify

Duker007
I'm a Contributor Level 1

Re-activating Spotify

I have had my phone since August but was not able to pay my bill through my bank. 

Fido is fixing this however they did this by switching my account number. 

 

I have not lost my Spotify Premium. I have followed the steps provided however it keeps saying that i already have a phone number accosiated with my Spotify user acount and it doesn't give me the option to cancel as the instructions say.

 

What do i do.

 

 

31 REPLIES 31
Da71
I'm a Participant Level 1

I am having the same issue. Could someone help me?

 

Thanks,

Hey @Da71 and thank you for using the Community.

 

I'm sending you a PM now to get this looked into Smiley

Talk to you soon !!

 

 



Xaviersheridan
I'm a Participant Level 1

I'm having the exact same problem over here.

Hey, I can help @Xaviersheridan! Sending you a PM. 



739576262
I'm a Participant Level 1

What do I do! I have the same problem Sad
FidoPierre
Moderator (inactive)

 

Hi there! @739576262

 

I'll send you a PM so we can check it out. Smiley 

 



OlivierA
I'm a Participant Level 2

I'm having the same problem, would it be possible to get a pm too?

FidoPierre
Moderator (inactive)

Hey @OlivierA !

 

Sure thing, I'll send you a PM right now so we can look at it. Smiley

 

-FidoPierre 



OlivierA
I'm a Participant Level 2

Thank you!

fallrunner
I'm a Participant Level 2

I inadvertently just started a new thread, but am also experiencing the exact same issue as the other posters.

Hey fallrunner, 

 

Welcome to the Community! 

 

We can help out with that, I'll send you a PM to have it looked into Smiley 



kpumuk
I'm a Participant Level 1

I have the same problem with both phone numbers on my account.

Hey @kpumuk, I can help! I'm sending you a PM to start with. 



BrooklynDill
I'm a Participant Level 1

I am having the same problem as well, could someone help me?

Hey @BrooklynDill,

 

Welcome to the community! Smiley

 

I'll send you a PM to get this fixed for you.



73984765
I'm a Participant Level 2

This is not working I just want to use my **bleep** Spotify

Hey 73984765,

 

Welcome to the community. Very_Happy

 

Sending you a PM to get this fixed.



Duker007
I'm a Contributor Level 1

The Fido Modorators were great and able to fix this no problem quickly!!

 

Thank you!!!

tiagosoares
I'm a Participant Level 1

 Fido just changed my billing too. Can you help me?

Hey tiagosoares, 

 

Thanks for reaching out, we'll be happy to help! 

 

Sending you a PM very soon. 

 

And last but not least, welcome to the Community Smiley