Re: Temporary account suspension

Re: Temporary account suspension

Re: Temporary account suspension

captainzoe
I'm a Participant Level 2

Re: Temporary account suspension

Hi,

I am going abroad in one week and will come back in August. I wanna suspend my SIM card for 3 months. I have a monthly contract with fido. Am I eligible for the suspension? And if so, how can I suspend it? Can I do it online or it has to be in person?

5 REPLIES 5
FidoPierre
Moderator (inactive)

Hey @captainzoe

 

Welcome to the community. 

 

We do not offer any voluntary suspensions while being on a TAB24 agreement.

 

However you can check out our price plans to lower your monthly cost during your travels. It's important to select a plan from the same category as your current plan; a change from Max to Smart or Smart to Standard could generate a downgrade fee. 

 

I hope this information was helpful. Smiley 



captainzoe
I'm a Participant Level 2

Hi Pierre,

 

I am not in a TAB24 agreement. I just have a monthly plan and I pay $40 every month. Can I suspend my plan for 3 months?

 

Thank you.

Hey @captainzoe.

 

As long as you don't have an agreement right now, it's not a problem.


I can take a look at your account with you to see if you're eligible for the temporary suspension.

 

I'm sending you a PM now to get this looked into Smiley Talk to you soon!!

 

 



Amir5555
I'm a Participant Level 1

I need to reactivate my number but I have no clue how to do it online.

Hey Amir5555,

 

The temporary suspension is applied for a fixed amount of time so it expires automatically. Do you need to end it early?

 

By th way I moved your message to this thread since we already had a related topic Smiley

 

Let me know!