So, what are the steps required to enact this "temporary suspension"? Your website doesn't seem to offer anything on this option. Are customers required to contact Fido via FB or Twitter to get an individual to start the process??
Welcome to the community!
Yes, they would need access to your account information to determine suitability and start the process of a temporary suspension. Customers can contact Fido customer service via any of these methods. Alternatively, you can send a moderator a PM. Once they verify your information, they will also be able to access your account.
Hope this helps